Store Manager - Table Bay

Silvertree Brands; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Cape Town is looking for a skilled Store Manager to enhance store performance and ensure exceptional customer service. The role entails maximising sales through effective management of operations, inventory, and team development. Ideal candidates will have 2-5 years of experience in FMCG or a similar retail environment along with a qualification in retail management. A commitment to customer service excellence is essential.

Qualifications

• 2-5 years FMCG experience or similar retail environment.
• Ability to work varied hours and days.
• Commitment to customer service excellence.

Responsibilities

• Maximise sales targets and oversee store activities.
• Manage daily documentation and store requirements.
• Recruit and train staff for optimal performance.

Skills

Customer service excellence

Leadership skills

Administrative skills

Time management

Visual presentation skills

Education

Tertiary qualification in retail management or sales management

Job description

Store Manager - Table Bay

An opportunity at Faithful to Nature (FtN) has become available for a Store Manager at our new store. The successful candidate will be responsible for maximising sales and ensuring the effective operation of all store activities through effective merchandise and inventory management, operating cost control, and people management.

Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful‑to‑Nature's ethos and delivering exceptional customer service!

RESPONSIBILITIES

Sales and Customer Service:

• Ensure that customers receive outstanding service by offering a friendly environment, including excellent product knowledge and all aspects of the FTN non‑negotiable standards.
• Maximise store sales targets while working with team members to model successful sales techniques and customer service standards.
• Drive multiple sales by increasing average customer purchase (ACP) as well as increasing average items purchase (AIP) while monitoring footfall and conversion rates.
• Ensure compliance with all policies and procedures through regular walk‑throughs and audits.
• Monitor local market conditions and business trends by assessing mall standings and competitors to maximise sales and meet or exceed set goals.
• Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors and staff.
• Identify and recognise where problems/issues exist.
• Minimise risk by seeking expert advice and/or collaborating with colleagues as required.
• Informs Management when the solution is outside own area of responsibility or influence.

Administration:

• Maintenance & filing of daily store documentation in accordance with Company policy and procedures regarding banking procedures, disbursement policy, staff attendance registers and manual stock counts.
• Manage and control daily store requirements, ensuring availability of stationery, till floats, change, staff coverage and brand image standards are upheld professionally.
• Submission/reporting of: store manager audits, sales figures as and when required, monthly staff scheduling for approval, out‑of‑line expenses controlled and investigated, e.g. over/under banks, data usage, maintenance requirements, attendance registers, HR/employment documentation & stock‑take discrepancies.

Merchandise and Stock management:

• Manage shrinkage ratios to not exceed company requirements, maintain a benchmark of 95% stock accuracy through regular manual unit counts performed accurately and efficiently with team members, reporting to head office. Plan and prepare stock‑take process in a timely manner per company policy. Implement security measures to avoid stock losses and maintain system integrity through POS checks of all stock administration.
• Manage damage ratios so they do not exceed company acceptance: implement procedures to guard against internal stock damages and provide monthly sign‑offs of damaged merchandise.
• Ensure merchandise guidelines laid out by head office are implemented immediately according to store profile, following merchandise principles and housekeeping disciplines, and maintain signage & pricing instructions per promotional activities.
• Manage and communicate over/under‑stocked lines with regard to sales opportunities.
• Manage IBTs and store stock transfers accurately.
• Sell‑by‑date management of product to be managed effectively before product reaches expiry.

Performance Management:

• Recruitment and selection of staff, providing induction, training and development needs of team members and succession planning of potential candidates for future growth and performance management processes.
• Communication and negotiation skills where difficult situations arise, initiate a self‑sustainable sense of urgency within the team, build and maintain robust relationships.
• Management and delegation of tasks, skill transfer between team, motivation of staff morale, influence buy‑in to company objectives/goals to achieve brand expectations, encourage an environment of mutual respect, responsibility, ownership and self‑management.
• Maintain a professional demeanor in attitude and attire at all times and provide staff with a strong leadership role model in all work‑related activities.
• Act as liaison between store staff and head office personnel to ensure successful understanding and implementation of all store‑related information.
• Ensure that health and safety regulations are in place and communicated to all team members.
• Ensure that all employee files are maintained and updated.
• Ensure timely and accurate processing of all EFT and payroll information through the system.
• Focus on team objectives.
• Encourage other members to achieve team objectives.

REQUIREMENTS

• 2 – 5 years FMCG experience, or in a similar retail environment, with prior management responsibilities.
• Tertiary qualification in retail management or sales management.
• Ability to communicate with customers and store team members.
• Commitment to customer service excellence, coupled with superior visual presentation abilities.
• Ability to demonstrate leadership skills with minimum immediate supervision.
• Proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances.
• Proven effectiveness in time‑management skills with ability to manage competing priorities.
• Ability to work varied hours and days as required in a retail environment.
• Dynamic.
• Business ethics and integrity.
• Reliable transport.