Store Manager – Richards Bay

iKhokha; Richards Bay; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading Fintech company in KwaZulu-Natal is building a talent pipeline for a Store Manager role in Richards Bay. The ideal candidate will have retail management experience, a strong focus on driving sales, and the ability to engage with the community. Responsibilities include managing staff, handling P&L statements, and ensuring top-tier customer service. This role offers competitive remuneration, flexible work models, and opportunities for professional growth in a high-energy environment.

Benefits

Hybrid, remote, and in-office work models

Competitive remuneration and benefits

On-demand learning and development

Qualifications

• Minimum of 3 years' experience in a similar role.
• Experience in informal-market banking branch.
• Valid driver’s license and own vehicle required.

Responsibilities

• Drive sales and activation ratios.
• Manage P&L statements and branch staff.
• Implement performance management processes.

Skills

Retail Store Management experience

Sales Management

Strong communication skills

MS Office Proficiency

Education

Matric qualification

Undergraduate Degree

Job description

Company Description

iKhokha is a place where chance takers become change makers.

At iKhokha, we’re made to make it. As you’d expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech’s in Africa we’ve built a team of global change-makers who want to make an impact. If you believe that you are made to make it, join our team and help us empower small businesses in South Africa.

Job Description

We’re building a talent pipeline – why?

Because we’re proactively planning for the future. By getting to know great candidates ahead of time, we can move quickly when the right opportunities open up.

If you have retail Store Management experience and are considering a career move in the coming months, we’d love to connect with you about a future role: iK Store Manager, based in Richards Bay.

Disclaimer: This is a talent pipeline advert.

Our team will be on annual leave during December, so applications will be reviewed and candidates contacted in the new year.

If you apply now, your application will be prioritised when we return and begin growing our iK Tribe.

So, what will you do?

• You will play a pivotal role in driving sales and activation ratios.
• Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha’s goals.
• Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
• Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will:

• You will be accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Responsible for sales and customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• You will need first level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management including weekly stock takes and cycle counting.
• Maintain asset register of instore equipment and all branding materials.
• You will need a basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Provide feedback on general in-store activity.
• Report on required market insights within the designated area.

Qualifications

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

Deal Breakers

Minimum 3 years’ experience in a similar role with the following:

• Thorough experience within Informal-market banking branch, cellular retail, FMCG or alcohol industries is advantageous.
• Experience in retail operations and understanding of informal markets and in-branch retail dynamics.
• Must be willing to travel to different store locations and must have a valid driver’s license and own vehicle.
• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa optional.
• MS Office Proficiency
• Basic understanding of key stakeholders within the designated store location.
• Sales Management against designated target.

Additional Information

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you’re accountable for.
• Enjoy hybrid, remote, and in office work models.
• Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning and development.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Stay Sharp! Job scams are out there, but we’ve got your back. Here’s how to keep it real when applying:

Apply the iK way: Go via our *Careers page* or verified platforms (Smart Recruiters). We’ll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it’s a scam, report it. If something feels off, pause and confirm the role on our site before responding.

Your journey to join the iKTribe starts with trust and we’re here to keep it simple and secure.