Store Manager PEPcell 4922 City View (Durban Central)

PEP; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail chain in Durban is seeking a Store Manager for PEPcell to lead the team in achieving business objectives. Responsibilities include enhancing customer service, managing stock and costs, and ensuring compliance with company standards. Ideal candidates should have retail leadership experience and a passion for providing exceptional customer experiences.

Qualifications

• Proficient in English.
• 1-2 years experience in a retail leadership role.
• Computer literate.

Responsibilities

• Meet business KPIs related to driving sales.
• Manage cost efficiencies within the store.
• Lead training and coaching for team members.

Skills

Customer service

Leadership

Stock management

Communication

Education

Grade 12

Degree/Diploma in business/retail

Tools

Microsoft

Google GSuite

Job description

Job title: Store Manager PEPcell 4922 City View (Durban Central)

Job Location: KwaZulu-Natal, Durban

Deadline: November 19, 2025

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Description

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

Responsibilities

• Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation.
• Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
• Manage cost according to the company low cost culture by driving efficiencies in the store.
• Ensure administrative duties within the store are done according to the company guidelines.
• Lead a dynamic team of Dynamos – taking responsibility for team training, coaching and performance.
• Maintain general health, safety and housekeeping standards.

Requirements

• Grade 12
• Proficient in English.
• Relevant tertiary education – a degree / diploma in a business / retail related field would be an advantage.
• Ideally 1‑2 years experience in a retail environment within a leadership role.
• Computer literate (Microsoft and / or Google GSuite – will be an advantage).

Attributes Required

• A passion for retail is essential to deliver a world‑class customer experience.
• Demonstrate integrity and willingness to go the extra mile.
• Strong interpersonal, communication and leadership skills.
• Strong managerial capabilities – ability to plan, lead, organise and control.
• Ability to work under pressure in a fast‑paced environment.
• Willing to work retail hours.

Closing Date: 15 November 2025