Store Manager (Pavilion Boutique)

Lindt and Sprungli (South Africa); Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading premium chocolate retailer in Durban seeks a Retail Boutique Manager to oversee operations. The successful candidate will ensure excellent customer service, manage day-to-day operations, and implement effective marketing strategies to enhance brand visibility. Previous experience in retail management and strong leadership skills are essential for success in this role.

Qualifications

• Strong management skills with the ability to lead a team.
• Experience in retail operations and customer service.
• Ability to analyze sales data and implement strategies.

Responsibilities

• Manage daily operations of the Lindt Retail Boutique.
• Ensure high standards of customer service are maintained.
• Monitor sales and maximize store profitability.
• Manage inventory and place timely orders.
• Conduct monthly reports for Head Office.
• Implement marketing initiatives to increase store visibility.

Skills

Exemplary customer service

Inventory management

Sales monitoring

Marketing initiatives

Job description

Background of the Company

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 15 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations :

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
• Maintain high standards for cleanliness and food / product safety.
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office.

Marketing :

• Seek out local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing initiatives driven by the Marketing department.
• Compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.