Store Manager - Newcastle

iKhokha; Newcastle; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A fast-growing fintech company based in Newcastle is looking for a motivated iK Store Manager. The role will focus on driving sales, managing staff, and engaging with the community. Ideal candidates should have retail management experience and be ready to travel. In return, the company offers a competitive remuneration package and a flexible work environment.

Benefits

Competitive remuneration and benefits

Hybrid, remote, and in-office work models

Opportunity for study leave

On-demand learning and development

Qualifications

• Minimum 3+ years' experience in a similar role.
• Experience in informal-market banking branch or related industries.
• Must have a valid driver’s license and own vehicle.

Responsibilities

• Drive sales and activation ratios.
• Manage in-branch marketing and staff route planning.
• Take charge of P&L statements and manage branch staff.

Skills

Retail store management experience

Strong communication skills

MS Office proficiency

Education

Minimum of a matric qualification

Undergraduate degree

Job description

iKhokha is a place where chance takers become change makers.

At iKhokha, we’re made to make it. As you'd expect, our pace is fast‑moving and ever‑changing. We like it that way. As one of the fastest growing fintechs in Africa, we’ve built a team of global change‑makers who want to make an impact. If you believe that you are made to make it, join our team and help us empower small businesses in South Africa.

Job Description

We’re building a talent pipeline – why?

Because we’re proactively planning for the future. By getting to know great candidates ahead of time, we can move quickly when the right opportunities open up.

If you have retail store‑management experience and are considering a career move in the coming months, we’d love to connect with you about a future role: iK Store Manager, based in Newcastle.

Disclaimer: This is a talent pipeline advert.

Our team will be on annual leave during December, so applications will be reviewed and candidates contacted in the new year. If you apply now, your application will be prioritised when we return and begin growing our iK Tribe.

So, what will you do?

• You will play a pivotal role in driving sales and activation ratios.
• Manage in‑branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue‑generating opportunities aligned with iKhokha's goals.
• Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
• Contribute to community engagement efforts, evangelising iKhokha to create a strong local brand presence.

In addition to the above, you will:

• You will be accountable for the performance and management of a few iKhokha store(s).
• Responsible for store P&L(s).
• Responsible for sales and customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• You will need first‑level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in‑store stock management including weekly stock takes and cycle‑counting.
• Maintain asset register of in‑store equipment and all branding materials.
• You will need a basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad‑hoc survey results with necessary internal stakeholders.
• Provide feedback on general in‑store activity.
• Report on required market insights within the designated area.

Qualifications

• Minimum of a matric qualification.
• Undergraduate degree (advantageous).

Deal Breakers

Minimum 3 years’+ experience in a similar role with the following:

• Thorough experience within informal‑market banking branch, cellular retail, FMCG or alcohol industries is advantageous.
• Experience in retail operations and understanding of informal markets and in‑branch retail dynamics.
• Must be willing to travel to different store locations and must have a valid driver’s license and own vehicle.
• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa optional.
• MS Office proficiency.
• Basic understanding of key stakeholders within the designated store location.
• Sales management against designated target.

Additional Information

Perks of joining the Tribe?

• Work in a high‑growth company with tangible results you’re accountable for.
• Enjoy hybrid, remote, and in‑office work models.
• Competitive remuneration and benefits, including medical aid and group risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.
• Access to on‑demand learning and development.
• Experience a friendly, collaborative culture with a team of all‑round‑lever human beings (it’s true, we surveyed our employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite barista.