Store Manager

Mr Price Group; Bloemfontein; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is looking for a Store Manager to oversee daily operations at its Cellular store in Bloemfontein. The role requires managing stock, ensuring compliance, and enhancing customer experience. Ideal candidates should have at least 3 years of retail management experience and hold a Grade 12 qualification. Leadership, training, and development of the team are also key responsibilities. This is an onsite position aimed at improving store performance and meeting company standards.

Qualifications

• 3 years' experience in a store management position.
• Experience in retail trade, customer service, and insurance products.

Responsibilities

• Lead daily operations of the store to meet objectives.
• Manage stock levels and compliance checks.
• Drive customer experience processes to meet service standards.
• Lead and develop the store team for KPI achievement.

Skills

Stock management

Customer experience management

Leadership

Team development

Education

NQF level 4 (Grade 12) or equivalent

Job description

Store Manager Mr Price Cellular (Bloemfontein) - Talent Pool

Bloemfontein, Free State, South Africa (On-site)

Job Description

We are excited to invite you to join the Mr Price Group Store Manager Talent Pool for our Mr Price Cellular Stores!

By joining our talent pool, you will be among the first to be considered for upcoming Store Manager positions for Mr Price Cellular in the Bloemfontein and surrounds area.

Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget
• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
• Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.

Qualifications

• NQF level 4 (Grade 12) or equivalent
• 3 years' experience in a store management position
• Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understandin