Store Manager - Markham Matsamo

TFG (The Foschini Group); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group in South Africa is seeking a Store Leader to drive turnover and ensure customer satisfaction. The ideal candidate has a Matric certificate and a minimum of 3 years of retail experience, including 1 year in leadership. Responsibilities include managing staff, controlling expenses, and executing service strategies. Join a vibrant team and explore growth opportunities in a dynamic retail environment.

Qualifications

• Minimum 3 years retail experience with 1 year in store leadership.

Responsibilities

• Drive turnover and achieve targets.
• Control expenses and manage stock losses.
• Perform people management and development.
• Ensure customer satisfaction and execute service strategy.

Skills

Builds Customer Loyalty

Customer Service Delivery

Negotiation & Selling

Leadership

Strategic Sales Planning

Education

Matric certificate

Job description

Responsibilities

This position is responsible for driving turnover to ensure the achievement of targets, controlling expenses, managing stock losses to ensure shrinkage is in line with the Company standard, people management including recruitment, development of staff, employee relations, performance management, executing in-store merchandising strategy and standards, and ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Qualifications & Exprience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

Join the Markham Movement! Dive into a world where style meets passion. At Markham, we offer the latest in smart and casual wear, from trendy footwear to must-have accessories and captivating fragrances. Our stores are vibrant hubs of youthful energy, dedicated to helping you discover the perfect look that speaks to your unique style. Be part of a brand that lives and breathes fashion – where every day is an opportunity to express yourself. Step into Markham and make your mark!