Store Manager - Durban Marine Parade

Pedros; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A restaurant chain in Durban is seeking an experienced manager to oversee operations. Key responsibilities include maintaining quality standards, stock control, managing staff, and ensuring exceptional customer service. Ideal candidates should have a minimum of 3 years of restaurant and fast-food service experience, along with management skills and strong problem-solving abilities. This role offers a chance to drive the team towards profitability and compliance in a fast-paced environment.

Qualifications

• Minimum 3 years related experience in restaurant management.
• GAAP knowledge is advantageous.
• Strong organizational and communication skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and compliance with health regulations.
• Maximize profitability and manage staff effectively.

Skills

Restaurant and Fast-Food Service experience

Management skills

Customer service skills

Problem-solving skills

Job description

Job Description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulationsEnsure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

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