Store Manager - Clicks The Ficksburg

Clicks Group Limited

Ficksburg

Presencial

ZAR 420 000 - 560 000

Tempo integral

Há 6 dias

Torna-te num dos primeiros candidatos

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Resumo da oferta

Clicks Group is seeking a Store Manager in the Free State to lead store operations, drive sales and ensure service excellence. You will report to the Area Manager and manage a team to deliver brand standards and financial targets.

The role requires a strong retail/FMCG background, financial acumen and leadership skills, with focus on stock control, merchandising, customer service and compliance with Labour policies. Experience in store management is essential.

Qualificações

Essential: Grade 12 (Maths 50% and English 50%)
Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsabilidades

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team to meet sales, profit and compliance targets.
To drive and maximise sales, track daily targets, weekly and monthly sales plans and take corrective action as required.
To manage all operational activities of the store including expenses, stock management, shrinkage, housekeeping and administration.
To execute in-store visual merchandising and maintain brand presentation and standards.
To ensure competent and motivated employees through selection, leadership, development and scheduling in line with labour policy.
To maintain weekly time and attendance records and HR documentation.
To implement customer service initiatives and drive loyalty and club card targets.
To build relationships with stakeholders to achieve objectives and maximize opportunities.
To monitor customer trends and competitors to capitalize on opportunities.
To foster cohesion between store operations, pharmacy and clinic teams.
To drive a high performing culture delivering customer satisfaction and shareholder value.

Conhecimentos

Financial management

Retail/FMCG

Stock control

Customer service

Labour legislation

Competency interviewing

Leadership

Planning and organising

Problem solving

Customer orientation

Formação académica

B. Degree or Diploma in retail/ finance management, pharmacy or related

Grade 12 (Maths 50% and English 50%)

Descrição da oferta de emprego

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Free State

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Purpose:

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

Essential: Grade 12 (Maths 50% and English 50%)
Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

Sound understanding and application of financial management principles
Strong retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of Customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing
Sound managerial skills
Results and target driven
Planning and organising skills
Problem-solving skills
Strong customer orientation
Leading and Supervising
Planning and Organising
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial Thinking
Deciding and Initiating Action
Working with people
Analysing
Coping with Pressures and Setbacks