Store Manager (Capetown)

Pedros Chicken; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A fast-food restaurant chain in South Africa is seeking an experienced manager to oversee the operation of the restaurant/take-away. Responsibilities include maintaining food quality standards, managing stock control, and handling customer complaints. The ideal candidate must have at least three years of experience in restaurant management, strong management and organizational skills, and the ability to motivate staff to achieve profitability targets. Excellent customer service skills are essential for this position.

Qualifications

• Minimum 3 years related experience required in restaurant and fast-food service.
• Knowledge of GAAP is advantageous.
• Strong management and organizational skills are needed.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.
• Manage staff including discipline and work rosters.
• Ensure compliance with health and safety regulations.

Skills

Restaurant and Fast-Food Service experience

Management skills

Customer service and good verbal communication skills

Problem-solving skills

Organizational skills

Job description

DUTIES AND RESPONSIBILITIES

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills