Store Manager (Canal Walk Boutique)

Lindt And Sprungli (South Africa); Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A global premium chocolate brand is seeking a Retail Manager to oversee operations at their South Africa location. This role involves managing daily store activities, ensuring exemplary customer service, and optimizing profitability while maintaining high standards for product safety and cleanliness. Ideal candidates will possess experience in retail management and strong organizational skills.

Qualifications

• Experience in retail management or store operations.
• Excellent customer service skills.
• Strong organizational and inventory management capabilities.

Responsibilities

• Manage day-to-day operations of the Lindt Retail Boutique.
• Monitor daily sales and profitability.
• Order merchandise and manage inventory.

Job description

Background of the Company Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May

• and forms part of the Lindt & Sprüngli group of companies.

With more than employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost years which takes its origins in Zurich, Switzerland.

Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA.

The products are distributed by 28 subsidiary companies and branch offices, in around Lindt shops and cafés, and also via a comprehensive network of more than independent distributors around the globe.

Position Purpose

To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.

To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations Management

• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
• Maintain high standards for cleanliness and food / product safety.
• Open and close the Boutique according to shift plan.
• Conduct monthly reports as required by Head Office Marketing.
• Seek out local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing initiatives driven by the Marketing department.
• Compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.