Store Manager (45hr) - Totalsports - Polokwane CBD

TFG; Polokwane; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is seeking a Store Manager for its Polokwane location. In this role, you will manage staff, control expenses, and ensure customer satisfaction, driving turnover towards targets. Applicants should have a Matric certificate and at least 3 years of retail experience, including supervisory roles. Join our team to lead a dynamic environment focused on excellence in customer service.

Qualifications

• Minimum 3 years retail experience including 1 year in store leadership.
• Experience managing teams of 5-8 people.

Responsibilities

• Drive turnover to meet targets.
• Control expenses and manage stock losses.
• Ensure customer satisfaction by executing service strategies.

Skills

Customer Loyalty Building

Customer Service Delivery

Negotiation & Selling

Planning & Organizing

Leadership

Education

Matric certificate

Job description

Job title : Store Manager (45hr) - Totalsports - Polokwane CBD

Job Location : Limpopo, Polokwane

Deadline : December 11, 2025

Job Description

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Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience managing teams with 5-8 people.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
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