Store Manager (45hr) - Markham - Germiston

TFG (The Foschini Group); Gauteng; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company in South Africa is seeking a Store Manager to drive turnover and ensure customer satisfaction. The ideal candidate should have a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership role. Key skills include effective communication, customer service delivery, and strong leadership abilities. Preference will be given to candidates from designated groups in terms of the Employment Equity Act.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Drive turnover to ensure the achievement of targets.
• Manage stock losses to ensure shrinkage is in line with company standards.
• Ensure customer satisfaction by executing customer service strategy.

Skills

Builds Customer Loyalty

Customer Service Delivery

Negotiation & Selling

Leadership

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.