Store Manager

Pedros Chicken; Wes-Kaap; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A fast-food restaurant in South Africa is seeking a Restaurant Manager to oversee operations, ensure quality standards, and maintain high customer service levels. The ideal candidate will have at least 3 years of experience, strong management skills, and a passion for driving profitability and team performance. This role includes various responsibilities such as staff management, stock control, and compliance with health regulations.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.
• Strong management and organizational skills are essential.
• Excellent customer service and communication skills required.
• Must possess problem-solving abilities.

Responsibilities

• Oversee the overall operation of the restaurant/take-away.
• Ensure quality standards of food and SOPs are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and achieve sales targets by motivating staff.
• Manage staff, including discipline and work rosters.
• Ensure compliance with health and safety regulations.
• Conduct daily opening and closing procedures.
• Implement marketing activities and promotions at the store.
• Lead and monitor the team's performance to increase productivity.
• Evaluate staff performance regularly.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills