Store Manager

Red Ember Recruitment (PTY) Ltd; Somerset West; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A recruitment agency is looking for a Store Manager in Somerset West, South Africa. The ideal candidate will manage sales performance, oversee staff training, and ensure exceptional customer service. Responsibilities include developing sales strategies, controlling stock, and ensuring efficient store operations. Previous experience in retail and a Matric certificate are essential. The role offers the opportunity to lead a dynamic team and drive sales growth in a retail environment.

Qualifications

• Requires previous experience in a retail or customer service environment.
• Proven track record of achieving sales targets is necessary.

Responsibilities

• Manage sales strategy and set individual staff targets.
• Conduct training and development for staff.
• Address customer queries and complaints promptly.
• Implement stock control measures effectively.
• Ensure operational efficiency and compliance with company policies.

Skills

Sales Management

People Management

Customer Service

Stock Control

Retail Operations

Education

Matric certificate

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

Store Manager

Somerset West, South Africa | Posted on 26/01/2026

Red Ember Recruitment is recruiting for a Store Manager for our client in Cape Town (Somerset Main)

Requirements

SALES

• Manages sales plan for store and set individual targets according to hours worked.
  
• Drives sales to closure by asking questions and making appropriate product recommendations.
  
• Monitors sales on a daily basis and help find solutions when sales decline.
  
• Meet with Site/Area Manager regularly to review sales and operational objectives.
  
• Ensure staff have up-to-date information about procedures, sales and return policies.
  
• Authorise discounts with discretion.
  

PEOPLE MANAGEMENT & DEVELOPMENT

• Produce and manage work schedules to optimally staff the store according to peak trading times.
  
• Organise and oversee the implementation of staff and casual training in accordance with company policies and procedures.
  
• Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community to build a hiring‑readiness pool from which to draw.
  
• Assist with the recruitment, training and development of high‑quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner.
  
• Organise and ensure accurate completion of all daily, weekly and monthly paperwork.
  
• Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & operational issues.
  
• Monitor sales and keep staff motivated to meet sales targets.
  
• Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.
  
• Manage staff performance consistently so as to meet KPIs and conduct performance appraisals according to
  
• Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.
  
• Draw up training plans and facilitate staff training including onboarding of new recruits.
  

CUSTOMER SERVICE

• Respond to all customer queries and complaints in a timely manner.
  
• Repairs: Assess frames and make decisions on the right warranty procedure – keeping customers informed of processing time.
  
• Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience.
  
• Respond to all customer complaints in an effective, professional and timely manner.
  

STOCK CONTROL

• Plan, implement and monitor stock takes.
  
• Respond to stock discrepancies or stock‑related investigations as advised by Logistics.
  
• Ensure daily stock count with each shift change.
  
• Investigate discrepancies and report to Site/Area Manager. Take disciplinary action (AOD, warning etc.) where necessary.
  
• Manage shrinkage levels within the company targeted ratio.
  
• Ensure that all returns and IBT’s are processed timely, according to company policy and procedure.
  

STORE OPERATIONS

• Product & assortment guidelines
  
• Campaign set up
  
• Ensure good house‑keeping both inside and outside of the store.
  
• Check that daily cash up is carried out correctly and efficiently.
  
• Oversee store’s finances: ensure control sheets are completed for every shift change & that banking is done daily.
  

Required Experience

• Matric certificate
  
• Previous experience in a retail or customer service environment. Proven track record of achieving sales targets