Store Manager

Lucky Bread; Pretoria; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A hospitality company is looking for a Store Manager in Pretoria. The ideal candidate has at least 3 years of experience, strong leadership, and customer service skills. Responsibilities include overseeing daily operations, managing staff, and ensuring excellent service standards. This is a full-time in-person position with a focus on effective team management and customer satisfaction.

Qualifications

• Minimum 3 years' experience as a Restaurant/Store Manager.
• Proven ability to lead a team and deliver excellent customer service.
• Front & back of house experience essential.

Responsibilities

• Provide warm, attentive service and handle customer concerns.
• Oversee and coordinate smooth daily operations.
• Monitor budgets and stock control.

Skills

Strong interpersonal skills

Problem-solving skills

Time management

Customer service

Communication skills

Tools

Microsoft Office

Job description

Are you a natural leader with a passion for hospitality?

Lucky Bread Company is looking for a Store Manager to join our Midstream team.

Minimum Requirements

• Minimum 3 years' experience as a Restaurant / Store Manager
• Strong interpersonal, communication & problem-solving skills
• Own reliable transport
• Proven ability to lead a team and deliver excellent customer service
• Front & back of house experience essential
• Consistent adherence to company processes, policies, and procedures
• Clear communicator with active listening skills
• High attention to detail and accuracy
• Comfortable working in a fast-paced, dynamic environment
• Well-organised with strong time management skills
• Confident working with numbers and basic reporting (Microsoft Office)

Customer Service

• Provide warm, attentive service.
• Proactively handle customer concerns with empathy and find quick, lasting solutions that prioritise satisfaction.
• Ensure all customer feedback—regardless of where it comes from—is resolved within 24 hours.
• Maintain excellent service standards while meeting productivity and operational targets.

Staff Management (Operations)

• Stock takes and monitoring
• Food cost targets are being met
• Forecast and plan for stock needs, including goods, kitchen tools, and cleaning supplies.
• Oversee and coordinate smooth daily operations
• Supervise team.
• Time Management evaluation
• Performance reviews and provide feedback

Budgets

• Monitor budgets and stock control
• Stock takes and monitoring
• Food cost targets are being met

Additional Criteria

• Demonstrated success in managing and developing teams
• Flexibility to work across varying shifts, with rosters adjusted based on operational needs

If you don't hear back within 2 weeks, kindly consider your application unsuccessful.

Job Type : Full-time
Work Location : In person