Store Manager

Ntice Sourcing Solutions; Pietermaritzburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail group is seeking experienced Store Managers in KwaZulu-Natal to oversee daily operations of retail outlets. Candidates should have at least five years of team management experience in a retail environment and possess strong leadership, financial acumen, and problem-solving skills. The role promises career advancement opportunities in a dynamic, performance-driven environment.

Benefits

Comprehensive benefits including medical aid

Performance-based incentives

Staff discounts

Qualifications

• Minimum of 5 years' experience managing a team of Team Leads.
• Strong operational understanding of a large retail operation.
• Experience in managing budgets and operational costs.

Responsibilities

• Oversee daily operations of retail outlets.
• Implement visual merchandising and promotional strategies.
• Manage store finances and profitability.

Skills

Leadership

Problem-solving

Communication

Financial acumen

Flexibility

Education

Matric

Tertiary qualifications

Tools

Excel

SAP

Unisolv

SuccessFactors

Job description

Our client, a leading national retail group, is seeking experienced Store Managers to oversee the daily operations of their high‑performing retail outlets across the Midlands and North Coast.

Each successful candidate will take responsibility for one key branch; multiple positions are available across the region. Midlands branches are located in retail malls in Pietermaritzburg, Howick, and Hilton, while North Coast branches can be found in Ballito and Umdloti.

The roles are responsible for leading a team of approximately five high‑performing Team Leads.

To be considered, you must have at least five years of proven experience managing a similarly sized team within a retail, client‑facing environment.

Key Product Categories

• Food
• Beverages
• Pharmaceuticals
• Home care
• Maintenance

These positions are ideal for experienced Store Managers looking to join a group committed to career development, offering excellent opportunities for growth within management.

The environment is fast‑paced, dynamic, and performance‑driven, providing the perfect platform for ambitious retail professionals to thrive and advance their careers.

Duties and Responsibilities

Stock and Inventory

• End‑to‑end inventory management, including planning, ordering, daily stock levels, bi‑annual stock takes, goods in transit, and ensuring physical stock aligns with the inventory ledger in SAP.
• Stock performance and loss control, overseeing shrinkage, out‑of‑stock management, dormant / negative stock investigations, GP variance resolution, and trend analysis to support operational planning.

Drive achievement of sales and profitability targets across health, beauty, and FMCG categories

Merchandising

• Implement visual merchandising and promotional strategies in line with brand guidelines ensuring promotions are effectively executed.
• Maintain outstanding store condition and visual merchandising standards.
• Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image.

Finance

• Manage store finances and profitability, including budgeting, fund allocation, financial record keeping, floats, banking, pricing, stock control and store expense management to meet business KPIs while minimising overtime, casual spend, and price overrides.
• Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
• Manage financial controls, including cash levels and collections, daily run‑end sign‑offs, cashier productivity rates, and adherence to procedures.

Customer Services

• Maintain exceptional customer service standards, resolving escalations promptly and maintaining high satisfaction levels, and fostering strong customer relationships.
• Ensure operational compliance, including staff adherence to policies, accurate processing of customer accounts, and effective management of loyalty and request systems.

Human Resources

• Manage staff performance, development, and scheduling, fostering a high‑performance culture.
• Oversee HR processes and administration, ensuring compliance with policies, workforce management systems, and accurate employee records.
• Lead, coach, and develop staff, providing training (including feedback) and mentoring to foster career progression opportunities.
• Take total ownership of the workforce management system within the business units, including master data management and transactional management.
• Adhere to Health and Safety rules and regulations and to the company uniform and personal appearance policy.

Minimum Requirements / Non‑Negotiable

• South African citizen.
• Matric (essential).
• Pass an MIE check, no criminal record, and clear credit rating.
• Valid driver's licence and own reliable transport.
• Minimum of 5 years' experience managing a team of team leads.
• Strong operational understanding of the workings of a large retail operation.
• Strong financial acumen with proven ability to manage budgets and operational costs.
• Excellent leadership, problem‑solving, and communication skills.
• Flexibility to work retail hours and travel as required.

Advantageous Skills & Experience

• Tertiary qualifications are highly advantageous.
• Experience with Excel, SAP, Unisolv, SuccessFactors or similar retail systems is preferred.

Remuneration and Benefits

• CTC package – candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move.
• Comprehensive benefits, including medical aid and provident fund contributions.
• Staff discounts and performance‑based incentives.