Store Manager

Cash Crusaders Retail (Pty) Ltd; Mthatha; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail company in Mthatha seeks a Store Manager to lead operational excellence and customer service. Responsibilities include driving sales, managing inventory, and developing staff. Candidates must have proven retail management experience and a passion for developing teams. Retail hours apply, including weekends and public holidays.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organizational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximize income streams through effective promotion.
• Ensure implementation of merchandising and marketing standards.
• Attract and retain a strong customer base.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.
• Train and develop staff.
• Manage daily administrative duties.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Results-oriented mindset

Customer service passion

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities :

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For :

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays