Store Manager

findojobs-za; Mbombela; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail company in Mpumalanga is seeking a dedicated Store Manager to lead operations. Responsibilities include driving performance to meet sales targets, ensuring exceptional customer service, overseeing inventory management, and fostering team development. Ideal candidates will have proven retail management experience and a passion for customer service. This role requires leadership skills and the ability to create a positive work environment.

Qualifications

• Experience in retail management with a customer-first approach.
• Ability to train and develop staff effectively.
• Passion for operational excellence and customer service.

Responsibilities

• Drive store performance to achieve sales targets.
• Ensure exceptional customer experiences.
• Oversee inventory controls and manage staff performance.

Skills

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Job description

Are you a results-driven leader with a passion for retail and people development?

Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities : Operational Management Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For : Proven retail management experience Strong leadership and people management skills Excellent communication and organisational skills Target and results-oriented mindset Passion for customer service and retail excellence Working Hours : Retail hours, including weekends and public holidays