Store Manager

Pedros Chicken; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A local restaurant chain in Cape Town seeks an experienced manager to oversee restaurant operations, maintain quality standards, and manage staff. The ideal candidate has minimum 3 years of experience in restaurant management, strong organizational and problem-solving skills, and excellent customer service abilities.

Qualifications

• Minimum 3 years related experience required.
• GAAP experience and knowledge - Advantageous.

Responsibilities

• Overseeing overall operation of the restaurant / take-away.
• Ensuring quality standards of food and company standards are maintained.
• Managing stock control, purchasing, and orders.
• Dealing with customer complaints and maintaining service levels.
• Maximising profitability and meeting sales targets.
• Managing staff including discipline and work rosters.
• Ensuring compliance with health and safety regulations.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Good verbal communication skills

Problem-solving skills

Job description

DUTIES AND RESPONSIBILITIES

Overseeing overall operation of the restaurant / take-away

Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained

Overseeing and managing stock control, purchasing and orders

Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away

Maximising profitability and meeting sales and GP% targets, including motivating staff to do so

Managing staff including discipline and work rosters.

Work within a team and drive the restaurant / take-away forward

Ensuring compliance with health and safety regulations

Ensure daily opening and closing procedures are conducted at the store

Marketing activities – to ensure that promotion and incentive programmes are introduced at the store

Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame

People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store

Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability

Performance evaluation of staff

REQUIREMENTS

Restaurant and Fast-Food Service experience.

Minimum 3 years related experience required

GAAP experience and knowledge - Advantageous

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills