Store Manager

Cash Crusaders Retail (Pty) Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company seeks a Store Manager to drive performance and foster team development. You'll oversee store operations, manage inventory, and ensure exceptional customer experiences. Ideal candidates have proven retail management experience, strong leadership skills, and a passion for customer service. The role requires commitment to company policies and an ability to motivate staff effectively. Working hours include retail shifts on weekends and public holidays.

Qualifications

• Proven retail management experience is required.
• Strong leadership and people management skills are essential.
• Excellent communication and organizational skills are necessary.
• Target and results-oriented mindset is expected.
• A passion for customer service and retail excellence is required.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Oversee inventory controls and ensure effective stock management.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff to reach full potential.
• Ensure strict adherence to company policies and procedures.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Customer service

Target-oriented mindset

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays