Store Manager

Lindt & Sprüngli (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading confectionery company is seeking a full-time Store Manager based in Cape Town. The role involves overseeing daily store operations, ensuring customer satisfaction, and managing store staff. Candidates should have experience in retail management, effective communication skills, and a focus on customer service. A high school diploma is required, and a bachelor's degree is an advantage.

Qualifications

• Experience in store management and retail loss prevention is preferred.
• Previous experience in the retail industry is beneficial.

Responsibilities

• Oversee daily store operations to ensure customer satisfaction.
• Manage store staff and maintain inventory accuracy.
• Implement retail loss prevention strategies.

Skills

Customer satisfaction and customer service skills

Effective communication skills

Strong leadership and team management skills

Excellent problem-solving and organizational skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Bachelor's degree in business management or related field

Job description

Company Description

Lindt & Sprüngli (South Africa) (Pty) Ltd began operations in May and is part of the Lindt & Sprüngli group.

The company is based in Cape Town with additional offices in Johannesburg, Durban, and Port Elizabeth, employing over staff.

Lindt & Sprüngli (South Africa) operates a network of 16 retail stores across the region.

Role Description

This is a full‑time on‑site role for a Store Manager, based in the City of Cape Town.

The Store Manager will oversee daily store operations, ensuring customer satisfaction and service excellence.

Key responsibilities include:

• Managing store staff
• Maintaining inventory accuracy
• Implementing retail loss prevention strategies
• Fostering an engaging store environment
• Achieving sales targets and improving store performance

Qualifications

• Customer satisfaction and customer service skills
• Effective communication skills
• Experience in store management and retail loss prevention
• Strong leadership and team management skills
• Ability to work in a fast‑paced environment
• High school diploma or equivalent; a bachelor's degree in business management or related field is a plus
• Previous experience in the retail industry is preferred
• Excellent problem‑solving and organizational skills