Store Manager

TalentLink; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading retail company in Cape Town is seeking an experienced Store Manager to oversee daily operations and lead a high-performing team. The ideal candidate will have over 5 years of retail management experience and a passion for enhancing customer satisfaction and driving sales. This role requires strong leadership and communication skills to achieve operational excellence.

Qualifications

• Minimum 5 years’ experience in retail management or similar leadership roles.
• Strong leadership and communication skills are essential.
• Proven track record in achieving sales and operational targets.

Responsibilities

• Lead and develop a high-performing store team.
• Ensure excellent customer service and satisfaction.
• Manage financial performance, including sales and expenses.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Team-building skills

Customer focus

Education

Grade 12 (Matric)

Relevant tertiary qualification

Job description

Overview

As a Store Manager, you’ll be responsible for leading all aspects of store operations, ensuring an exceptional customer experience while driving sales and operational excellence. This role is ideal for someone with strong leadership skills, proven retail management experience, and a passion for motivating teams and delivering results. You’ll oversee daily store activities, manage staff performance, and ensure operational and financial targets are met.

Responsibilities

• Lead, mentor, and develop a high-performing store team to achieve sales and service goals
• Drive store performance through effective planning, monitoring, and reporting of key metrics
• Ensure excellent customer service and consistently positive customer experiences
• Manage stock levels, inventory control, and visual merchandising standards
• Implement operational policies, procedures, and compliance measures
• Handle recruitment, training, scheduling, and performance evaluations for store staff
• Resolve customer issues promptly and professionally, maintaining high customer satisfaction
• Monitor financial performance, including sales, expenses, and profitability
• Collaborate with regional management to support business initiatives and store growth

Qualifications

• Grade 12 (Matric) minimum; relevant tertiary qualification advantageous
• 5+ years’ experience in retail management or similar leadership roles
• Strong leadership, communication, and team-building skills
• Customer-focused with excellent problem-solving abilities
• Proven track record in achieving sales and operational target