Store Manager

Ikhokha; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic FinTech company in Cape Town is seeking a hands-on Store Manager to lead sales and customer experiences. The ideal candidate will have over 3 years of experience in retail operations and strong communication skills in English, Afrikaans, and Xhosa. This role offers competitive remuneration and the chance to work in a fast-paced and innovative environment.

Benefits

Competitive remuneration and benefits

Medical Aid contributions

Study leave opportunities

On-demand learning access

Qualifications

• 3+ years of experience in a similar role.
• Experience in informal-market banking or FMCG is advantageous.
• Must be willing to travel to different store locations.

Responsibilities

• Drive sales and activation ratios.
• Manage in-branch marketing activities.
• Interview, recruit, and train new staff.

Skills

Strong communication skills (English, Afrikaans, Xhosa)

Sales management

Retail operations

Education

Matric qualification

Undergraduate Degree

Tools

MS Office

Job description

Company Description

iKhokha is a place where chance-takers become change-makers.

At iKhokha, we believe in better.

As you'd expect, our pace is fast-moving and ever-changing.

We like it that way.

As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact.

If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Are you a natural leader with a passion for driving results, inspiring teams, and delivering top-notch customer experiences? We're looking for a dynamic, hands‑on Store Manager who's ready to take charge, bring fresh ideas, and lead our store to new heights. If you thrive in a fast‑paced retail environment and love turning goals into achievements, this is your moment to shine. Join us today and be part of an innovative South African Fintech story. So, what will you do?

Responsibility

• Drive sales and activation ratios.
• Manage in‑branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue‑generating opportunities aligned with iKhokha's goals.
• Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
• Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.
• Accountable for the performance and management of a few iKhokha store's.
• Responsible for store P&L's, sales, and customer service.
• Maintain relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Manage in‑store stock management, weekly stock takes and cycle counting.
• Maintain asset register of in‑store equipment and all branding materials.
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in‑store activity.
• Report in required market insights within the designated area.

Qualifications

• Minimum of a matric qualification.
• Undergraduate Degree (advantageous).
• Deal breakers: 3+ years of experience in a similar role.
• Experience within Informal‑market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Experience in retail operations.
• Understanding of informal markets and in‑branch retail dynamics.
• Must be willing to travel to different store locations in Vangate, Gugulethu & Golden Arches.
• Valid driver's license and own vehicle.
• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa.
• Optional MS Office proficiency.
• Basic understanding of key stakeholders within the designated store location.
• Sales management against designated target.

Additional Information

Perks of joining the Tribe?

• Work in a high‑growth company with tangible results you're accountable for competitive remuneration and benefits, including reduced Gap cover rates.
• Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on‑demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all‑round lekkér humans (it's true, we surveyed our Employees, and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.