Store Manager

Pedros; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A restaurant chain in Cape Town is seeking a Restaurant Manager to oversee operations, ensure quality standards, manage staff, and handle customer relations. The ideal candidate should have at least 3 years of relevant experience in the restaurant or fast-food service industry, with strong management and verbal communication skills. This role offers an opportunity to lead a dynamic team and enhance operational success.

Qualifications

• Minimum 3 years related restaurant experience needed.
• Knowledge of GAAP is advantageous.
• Strong verbal communication skills required.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure compliance with quality standards and health regulations.
• Handle customer complaints and staff management.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service

Problem-solving skills

Job description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills