Store Manager

NexChapter Recruitment; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A recruitment agency is seeking a Store Manager in Cape Town to lead store operations and ensure exceptional customer experience. The ideal candidate will have over 5 years of retail management experience, with proven leadership skills and a focus on achieving sales targets. Responsibilities include team mentoring, inventory control, and financial performance monitoring.

Qualifications

• Minimum Grade 12, relevant tertiary qualification is advantageous.
• 5+ years' experience in retail management or similar roles.
• Strong leadership and team-building skills.

Responsibilities

• Lead and develop a high-performing store team.
• Drive store performance through planning and monitoring.
• Ensure excellent customer service and resolve issues promptly.

Skills

Leadership

Retail Management

Customer Service

Problem-Solving

Team Building

Education

Grade 12 (Matric)

Relevant tertiary qualification

Job description

Overview

As a Store Manager, you’ll be responsible for leading all aspects of store operations, ensuring an exceptional customer experience while driving sales and operational excellence. This role is ideal for someone with strong leadership skills, proven retail management experience, and a passion for motivating teams and delivering results. You’ll oversee daily store activities, manage staff performance, and ensure operational and financial targets are met.

Responsibilities

• Lead, mentor, and develop a high-performing store team to achieve sales and service goals
• Drive store performance through effective planning, monitoring, and reporting of key metrics
• Ensure excellent customer service and consistently positive customer experiences
• Manage stock levels, inventory control, and visual merchandising standards
• Implement operational policies, procedures, and compliance measures
• Handle recruitment, training, scheduling, and performance evaluations for store staff
• Resolve customer issues promptly and professionally, maintaining high customer satisfaction
• Monitor financial performance, including sales, expenses, and profitability
• Collaborate with regional management to support business initiatives and store growth

Requirements

• Grade 12 (Matric) minimum; relevant tertiary qualification advantageous
• 5+ years’ experience in retail management or similar leadership roles
• Strong leadership, communication, and team-building skills
• Customer-focused with excellent problem-solving abilities
• Proven track record in achieving sales and operational target