Store Lead

Dermalogica South Africa; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading skin care brand is seeking a driven and organized store lead in South Africa, Wes-Kaap. The ideal candidate will be responsible for driving sales, ensuring revenue targets are met, and delivering exceptional customer service. With at least 4 years of supervisory experience and a 3-year Skin Care diploma, applicants should possess strong communication skills and proficiency in Microsoft Office. An exciting opportunity to be a brand ambassador and support daily operations in a high-end environment.

Qualifications

• 4 years of experience in a supervisory role.
• Previous experience with high-end skin care brands is preferred.
• Experience with Dermalogica is advantageous.

Responsibilities

• Drive sales and ensure revenue targets are met.
• Conduct detailed consultations and maintain customer records.
• Manage customer complaints and ensure high-level service.
• Oversee daily store operations and staff management.
• Participate in in-store promotions and company events.

Skills

Organized

Customer service

Sales expertise

Communication skills

Education

3 year Skin Care diploma

Tools

Microsoft Office

Job description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our ______________ Dermalogica Store.

Responsibilities

• To ensure that sales and treatment revenue targets for the store is met monthly.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• Telephonic post treatment and retail follow ups with customers.
• Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• Manage the POS system
• Manage the day to day staff, and roster coverage.
• Assist the concept stores manager with staff assessments and training of new and existing staff.
• Inventory is managed monthly and recorded
• Responsible for supporting the smooth running of daily operations in the store,
• The store is always correctly stocked, cleaned and merchandised effectively. 11. The effective planning of, and participation during in store promotions.
• Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• Maintain the highest level of personal hygiene and professional appearance at all times
• Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements

• 3 year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient