Store Lead

Dermalogica South Africa; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading skin care company in Cape Town is seeking an experienced Store Lead. In this role, you will drive sales and achieve business objectives while ensuring excellent customer service as a Brand Ambassador. Responsibilities include managing staff and inventory, conducting consultations, handling customer complaints, and executing promotions. Candidates should have a 3-year Skin Care diploma and 4 years of supervisory experience, preferably within a high-end skin care brand.

Qualifications

• 3 years of experience in Skin Care diploma
• 4 years of experience in a supervisory role
• Previous experience with high-end skin care brands is a plus
• Dermalogica experience is advantageous
• Proficient in Microsoft Office

Responsibilities

• Drive sales and achieve revenue targets monthly
• Conduct consultations and Face Mapping with new clients
• Manage customer complaints and product returns
• Ensure the store is always stocked and well merchandised
• Plan and execute in-store promotions

Skills

Sales and Business Objectives

Customer Service Excellence

Inventory Management

Staff Management

Product Knowledge

Education

3 year Skin Care diploma

Tools

Microsoft Office

Job description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our ______________ Dermalogica Store.

• To ensure that sales and treatment revenue targets for the store is met monthly.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• Telephonic post treatment and retail follow ups with customers.
• Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• Manage the POS system.
• Manage the day to day staff, and roster coverage.
• Assist the concept stores manager with staff assessments and training of new and existing staff.
• Inventory is managed monthly and recorded.
• Responsible for supporting the smooth running of daily operations in the store.
• The store is always correctly stocked, cleaned and merchandised effectively.
• The effective planning of, and participation during in store promotions.
• Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• Maintain the highest level of personal hygiene and professional appearance at all times.
• Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical).

Minimum Requirements

• 3 year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient