Store Growth & Service Lead

Cash Crusaders Retail (Pty) Ltd; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A retail company in South Africa is looking for a candidate to oversee inventory management, customer service, and employee development. Responsibilities include maximizing sales streams, ensuring customer satisfaction, and adhering to company policies. The ideal candidate will coordinate training and manage employee relations in a dynamic retail environment, aiming for optimal store performance and compliance with established standards.

Responsibilities

• Maximise incomes streams for the store (Add-ons, GP etc.)
• Ensure effective implementation of merchandising standards
• Ensure effective implementation of marketing initiatives
• Attraction and retention of customer base
• Ensure store sales objectives are met
• Ensure Customer Expectations are exceeded
• Review Mystery shopper reports
• Ensure immediate acknowledgement of product complaints
• Reinforce a culture of service minded staff
• Facilitate training and development of employees
• Succession Planning
• Ensure effective performance management
• Manage employee relations and satisfaction
• Ensure adherence to company policies and procedures

Job description

INVENTORY MANAGEMENT

Maximise incomes streams for the store (Add-ons, GP etc.)

Ensure effective implementation of merchandising standards

Ensure effective implementation of marketing initiatives

Attraction and retention of customer base

Functional area

Ensure store sales objectives are met

Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

Ensure Customer Expectations are exceeded

Review Mystery shopper reports

Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints

Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

Facilitate the training and development of employees to ensure correct competency

Succession Planning

Ensure consistent, effective performance management

Manage and enhance employee relations and satisfaction

ADMINISTRATION

Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions