Store Fulfilment Coordinator

Bash; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic retail innovator in Johannesburg is seeking a Supply Chain Coordinator to oversee operations and enhance the in-store customer experience. The ideal candidate will have over 2 years of experience in supply chain coordination, excellent problem-solving skills, and a proactive mindset. The role offers a collaborative work environment with great perks, including generous paid leave and exclusive shopping discounts.

Benefits

Generous paid holiday

Wellbeing leave

Birthday leave

Exclusive shopping discount

Qualifications

• 2+ years of experience in supply chain coordination, preferably in store operations.
• Online/eCommerce/Omni-channel fulfillment experience.
• Valid driver's license and reliable transport.

Responsibilities

• Oversee picking, sorting and packing processes of parcels in stores.
• Track key KPIs and communicate reporting.
• Conduct in-store site visits to monitor processes.

Skills

Problem-solving skills

Analytical skills

Communication skills

Team collaboration

Initiative

Tools

Excel

Google Sheets

Job description

WHO WE ARE AT BASH

We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.

And we’re only just getting started. Now is the time to jump onboard.

WHAT YOU’LL DO

• Oversee picking, sorting and packing processes of parcels in stores
• Track key KPIs at a brand and store level, communicating reporting to Brand Heads of Operations and process managers
• Conduct in-store site visits to monitor processes on the ground
• Conduct training sessions with staff to ensure that processes are followed
• Recommend process improvements to be implemented to brands and stores
• Highlight performance improvements were identified in the reporting
• Highlight SLA failures were identified in the reporting and relentlessly push for improvements
• Provide real‑time support where needed with store staff
• Document and keep up-to-date SOP’s
• Conduct investigations into ageing parcels not handed over and escalating these in the correct channels
• Build a frictionless in-store customer experience, passionately aimed at improving the omni‑channel shopping experience
• Step in to support additional functions outside of your core responsibilities when business needs require it.

WHO YOU ARE

This job is for you if you have:

• 2+ years of experience in supply chain coordination, preferably in store operations
• Online / eCommerce / Omni channel fulfilment experience
• Must have a valid driver's license and own reliable transport
• Excellent communication, negotiation, and problem‑solving skills
• Ability to work effectively in a fast‑paced, dynamic environment and manage multiple priorities simultaneously
• Strong analytical skills to analyse data and make informed decisions, with proven proficiency in excel/ google sheets
• Team player with the ability to collaborate across different departments
• Willingness to adapt to changes in the supply chain and proactively seek solutions.

Skills you already have

• Proactive and are able to show initiative to foresee and resolve problems
• Capable of working independently and efficiently, while contributing effectively to team efforts with strict deadlines in a fast‑paced environment
• Have a keen interest in solving challenges
• Known for delivering high‑quality work while keeping your own team productive, fun, and happy!

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there, but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.

BASH PERKS

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best - The wealth of talent we have will surprise + inspire you

Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $$ - The best people, in the right roles, earning at the top tier.

Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.