Store Clerk Lead

The Church Of Jesus Christ Of Latter-Day Saints; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A religious organization in Johannesburg is seeking a qualified individual to manage its retail store operations. You will lead a team, train staff, and ensure exceptional customer service in a retail environment. Applicants should have post-secondary education in business and at least two years of related experience. Excellent communication skills and the ability to lead effectively are critical. Physical requirements include standing for extended periods and lifting up to 20 kg.

Qualifications

• Requires post-secondary education and two years' retail or customer service experience.
• Proficient use of point-of-sale systems and basic troubleshooting skills.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Direct all store operations and train staff members.
• Maintain service standards and product knowledge.
• Oversee inventory management and store presentation.

Skills

Customer service skills

Leadership

Interpersonal skills

Problem-solving

Knowledge of point-of-sale systems

Education

Post-secondary education in business or related field

Two years of experience in retail or customer service

Tools

MS Word

MS Excel

MS Outlook

Job description

The Materials Management Support Services Retail Store helps the Church accomplish its religious mission by providing standard support services of helping customers to make informed product decisions.

• Directs all store operations for a small store or supports a supervisor 2 where applicable
• Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store's staff
• Provides feedback and coaching to employees
• Helps prepare staff members' weekly schedules and assignment of daily tasks
• Greets customers and ascertains customers' needs
• Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same
• Develops understanding of contents and / or properties of all products to adequately serve customers
• Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity, and interests with customers to resolve concerns of moderate to high complexity
• May provide personal fitting consultation to customers at distribution store
• Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and manages register opening and closing process
• Oversees or assists store supervisor (if applicable) to ensure the store is attractively displayed, well- presented, and that there is adequate inventory on the shelf
• Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels
• Maintains awareness of and helps with the attainment of key performance indicators, including inventory goals, expense goals, sales indicators, and exceptional customer service
• May provide back-up support on behalf of store supervisor during absence, or when needed, which may include timekeeping duties
• May perform and / or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition
• Requires to work as scheduled and needed (including Saturdays and national / local holidays)
• This job may include a variety of additional MMD Support Services duties of equal or lesser complexity Must be an endowed member of the Church of Jesus Christ of Latter-day Saints with a current Temple Recommend.

Qualifications Required : Post secondary school education in business, retailing, merchandising or related field, and two years' experience in business, retail, customer service or equivalent combination of education and experience, including managing teams Functional understanding of computer applications, including MS Word, MS Excel, MS Outlook, or related programs Proficient use of point-of-sale systems and terminology, and ability to troubleshoot basic technical systems and tools Excellent interpersonal skills, including written and verbal communication skills Ability to lead, delegate, and direct the work of others, and to effectively addressing difficult issues Preferred :

• Previous experience leading others in a retail setting.

This position operates in a retail environment.

To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as : standing for long periods of time, stooping, bending, and lifting up to 20 Kg