Store Captain

Goal Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing retail company in Cape Town is seeking a dedicated manager to lead a team of line-supervisors. The ideal candidate will have substantial retail management experience, strong leadership skills, and a commitment to customer service excellence. Responsibilities include managing performance, ensuring compliance with company policies, and resolving customer conflicts. Competitive compensation based on experience, including benefits like a Provident Fund and company vehicle.

Benefits

Company Vehicle

Provident Fund after 3 months

Qualifications

• 12 National Senior Certificate is compulsory.
• Diploma in Retail Management is essential.
• 5-10 years of retail experience in a management role.
• Must be able to work retail hours including weekends.

Responsibilities

• Manage a team of 10 line-supervisors.
• Ensure customer service excellence.
• Conduct performance feedback and coaching.
• Manage stock control and equipment maintenance.
• Handle customer conflict resolutions.

Skills

Team management

Customer service excellence

Staff coaching and mentoring

Conflict resolution

Time management

Education

National Senior Certificate

Diploma in Retail Management

Job description

Introduction

A fast-growing Retail company that has an exciting and challenging position that has become vacant at our Delft store.

This position suits a result-driven, self-motivated, highly disciplined, and strong management style candidate.

Leading and managing a team of staff members, ensuring that daily targets & KPI's are achieved.

Duties & Responsibilities

• Managing a team of 10 line-supervisors / team leaders.
• Staff compliments of staff members.
• Ensure customer service excellence.
• Ensure proper staffing is maintained to meet projected sales and customer experience needs.
• Understand and manage the impact of store financial reports (Management accounts).
• Perform and enforce all duties are completed in accordance with all company policy and procedure (SOP).
• Ensure a clean, neat, organized, and safe work environment in accordance with the Store's OHS policy.
• Clearly communicate and consistently enforce store and company safety policies and procedures.
• Observe and ensure that staff members working in designated departments are wearing the correct and appropriate protective clothing.
• Enforce and ensure that all staff members adhere to the company Dress Code Policy.
• Ensure that all equipment is maintained and in good working order, address any maintenance or equipment problems immediately.
• Stock control (stock take, mid-month stock take & global stock take).
• Perform other ad-hoc duties that may be assigned by the Regional Manager.
• Staff Welfare & Customer Experience.
• Provide and maintaining regular performance feedback to line-supervisors and hold line-supervisors accountable for their performance.
• Provide clear direction and on-going feedback regarding any operational changes to all staff members.
• Coach, mentor and encourage all staff members to be successful.
• Ensure that consistency is maintained when staff must be disciplined.
• Maintain an "open-door" policy to all staff members.
• Maintain punctuality and regular attendance.
• Identify and develop talent within departments.
• Understand all union recognition agreements.
• Ensure that all staff members provide excellent customer service.
• Deal with customer conflict by providing resolutions.

Desired Experience & Qualification

• 12 National Senior Certificate (compulsory)
• Diploma in Retail Management – essential
• 5-10 years retail experience in a similar management role
• Track record of similar experience / responsibilities in the past
• Must be able to work retail hours (weekends & public holidays)
• Valid Driver's License
• Ability to proficiently read, write, speak, and analyze English language
• Ability to perform basic computer functions
• Ability to perform basic math
• Ability to stand / walk for the duration of a scheduled shift
• Ability to engage and lead line-supervisors and staff members to achieve store goals

Package & Remuneration

Remuneration : Market Related & Based on experience. Company benefits: Provident Fund (compulsory after 3-months of employment) Company Vehicle