Stock Controller

M-Kopa; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing tech company in Gauteng is looking for a Stock Controller / Retail Customer Care Executive to manage inventory and customer interactions. This role is crucial in ensuring stock availability and enhancing customer satisfaction, requiring strong skills in customer care and inventory management. The ideal candidate should be tech-savvy and adaptable in a fast-paced retail environment.

Benefits

Diverse development programs

Family-friendly policies

Flexible working options

Qualifications

• Demonstrable experience in customer care or inventory management—ideally in mobile retail.
• Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
• Proven ability to manage front-office operations and digital systems.

Responsibilities

• Receive, issue, and track stock with precision.
• Manage phone swaps and returns with speed and empathy.
• Log, troubleshoot, and resolve customer issues.
• Follow up on servicing and ensure timely pickups.

Skills

Customer care experience

Inventory management skills

Technical proficiency with smartphones

Ability to manage operations

Job description

You're successful where you are.

You've built systems, supported customers, and kept operations running smoothly.

But what if your next move wasn't just another job—\u2014 a chance to enable financial inclusion for 7 million+ customers?

We are looking for a Stock Controller / Retail Customer Care Executive to join our Retail team as we scale up and drive digital and financial inclusion across our markets. At M-KOPA, we\u2019re not just hiring—we\u2019re scaling.

From 5 million customers in

• to over 7 million in
• , we\u2019ve unlocked $2+ billion in credit, assembled 2 million smartphones in Kenya, and helped 86% of our customers improve their quality of life.

We\u2019re building the infrastructure to reach 10 million customers, and we need people who are ready to evolve—not escape. Why This Role Matters Now You\u2019ve probably seen us hiring across multiple roles.

That\u2019s not random—\u2014 it\u2019s deliberate.

We\u2019re expanding our retail footprint and customer care infrastructure to support our next growth phase.

This role is part of that journey. As a Stock Controller / Retail Customer Care Executive, you\u2019ll be at the heart of our retail operations—ensuring stock flows seamlessly, customers are supported proactively, and our sales teams are empowered to deliver.

What Makes This Role Different

Your current role might be limited by rigid systems or disconnected teams.

This one isn\u2019t.

Here, your decisions directly impact customer satisfaction, sales velocity, and operational efficiency.

You\u2019ll troubleshoot real issues, support real people, and see the results of your work in real time. This isn\u2019t just about managing inventory—\u2014 it\u2019s about enabling financial inclusion for millions.

Inventory Management

Receive, issue, and track stock with precision.

Lead monthly stock takes and ensure depot readiness.

Reverse Logistics

Manage phone swaps and returns with speed and empathy.

Sales Support

Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.

Customer Service

Log, troubleshoot, and resolve customer issues.

Be the face of M-KOPA\u2019s promise.

After-Sales Care

Follow up on servicing, ensure timely pickups, and close the loop with customers.

Depot Branding

Maintain visibility and quality of marketing materials.

Must-Have Qualifications

Demonstrable experience in customer care or inventory management—ideally in mobile retail.

Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.

Proven ability to manage front-office operations and digital systems.

The Reality Check

This role is demanding. You\u2019ll juggle stock, customers, and sales teams—often simultaneously.

But you\u2019re probably ready for exactly this.

You thrive in dynamic environments and know how to turn chaos into clarity.

Why M-KOPA?

7M+ customers served across Africa. $45M in taxes contributed to local economies. 70% of customers use our products to generate income. 4,+ e-motorbikes financed, saving riders $5.62 daily. We\u2019re not just building a business.

We\u2019re building economic transformation. Ready to redefine what retail customer care can achieve?

Let\'s talk.

Ready to redefine what retail customer care can achieve?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.

We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together.

Explore more at m-Recognized four times by the Financial Times as one Africa's fastest growing companies.

Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff.

Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice.

M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect / charge any money as a pre-employment or post-employment requirement.

This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis.

Shortlisting and interviews will take place at any stage during the recruitment process.

We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.