Stakeholder Support Officer

South African National Blood Service; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading healthcare organization in Gauteng is seeking an individual to provide administrative support for stakeholder management, ensuring alignment with strategic objectives. The ideal candidate will have a degree in Communications or a related field, along with 5 years of experience in stakeholder management. This position offers an opportunity to work in a dynamic environment focused on enhancing stakeholder engagement and community relationships.

Qualifications

• 5 Years' experience in Stakeholder management.
• Experience in financial management and project administration.
• Strong computer literacy and systems competence.

Responsibilities

• Support the implementation of a Comprehensive Stakeholder Engagement and Management Programme.
• Track the stakeholder management budget and monitor departmental cost centres.
• Develop and manage a Stakeholder Database for all key stakeholders.
• Assist with the administration of projects impacting relations between SANBS and stakeholders.

Skills

Holistic / Big Picture Thinking

Problem solving

Communication

Interpersonal skills

Education

Degree in Communications / Marketing / Public Relations or related field

Job description

The incumbent will provide administrative and other support for the implementation of stakeholder management, extending to patients, Drs and other key stakeholder groups.

KPA 1 : Support the implementation of a Comprehensive Stakeholder Engagement and Management Programme

KPI

1.1.

In coordination with the Stakeholder Manager, provide support in the implementation of a Stakeholder Management Strategy and supporting processes.

1.2.

Assist with the identification analysis, prioritisation and monitoring of stakeholder activities.

1.3.

Support the process of stakeholder mapping and periodic review thereof.

1.4.

Assist with the implementation of programmes to strengthen partnerships with key internal and external stakeholders through alignment with SANBS' vision and strategic objectives.

1.5.

Support the divisions with processes of aligning divisional stakeholder plans to the corporate stakeholder plan.

1.6.

Assist with implementing ongoing surveys to analyse and assess stakeholder groups' perceptionsand needs and track the distribution of intelligence gathered to relevant internal stakeholders.

1.7.

Administer the CRM programme with stakeholders.

1.8.

Assist with tracking stakeholder issues and feedback and provide reports.

1.9.

Develop a stakeholder management risk register and ingrate it into the divisions' register.

1.10.

Report monthly to the stakeholder Manager the departmental business scorecard.

KPA 2 : Financial Management

KPI

2.1.

Track the stakeholder management budget in line with strategic objectives and manage allocated funds accordingly.

2.2.

Monitor department cost centre reports monthly and flag discrepancies where necessary.

2.3.

Assist with the compilation of the department cost centre report as well as an explanation of variances and corrective action taken.

KPA 3 : Develop and manage a Stakeholder Database

KPI

3.1.

Set up a database that will provide Manage, update and maintain an electronic database of key stakeholders that will provide a snapshot of the complete relationship with each stakeholder as a central resource to be used in managing all aspects of the stakeholder management programme.

KPA 4 : Project Administration Report on Projects

KPI

4.1.

Assist with the administration of projects that have a direct impact on the development of services or relations between SANBS and its stakeholders.

4.2.

Manage project plans for stakeholder initiatives and ensure that agreed deadlines and completion of projects are met.

4.3.

Track expenses allocated to each project / initiative to ensure adherence to the approved budget.

4.4.

Assist with the compilation of stakeholder reports

Holistic / Big Picture Thinking

Problem solving

Judgement and Decision-making

Innovation and Creativity

Personal : Ethical behaviour

Flexibility / Adaptability

Excellence Orientation

Personal Development

Drive and Belief in the Cause

Resilience and Stress Management

Professional Image and Visibility

Interpersonal :

Customer Service Orientation

Knowledge sharing

Conflict Management

Teamwork

Communication

Professional / Technical :

Business and Financial Acumen

Process Engineering / Systems competence

Computer Literacy

Best Practice Thinking.

Project Administration Management

Leadership :

Customer Service Orientation

Ethical Behaviour

Excellence orientation

Engaging Diversity

Teamwork

Education

Degree in Communications / Marketing / Public Relations.

or related field.

Experience and knowledge requirements

5 Years' experience in Stakeholder management.

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