Specialist : Training Cpt

Liberty Group Limited; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A financial services provider in Cape Town is seeking a Learning and Development Specialist to enhance employee knowledge and skills. The role involves delivering specialist learning materials, applying research methodologies, and ensuring compliance with governance procedures. Candidates must hold a Further Education and Training Certificate (FETC) in Human Resources and have relevant experience. The organization values diversity and encourages applications from individuals with disabilities.

Qualifications

• Minimum experience years in a similar environment is required.
• Further Education and Training Certificate (FETC) (NQF Level 04) in Human Resources.

Responsibilities

• Deliver specialist learning material to enhance knowledge & skills.
• Apply relevant research methodologies to effectively gather information.
• Facilitate the agreement of course outputs and measurement criteria.

Skills

Learning and Development Strategy

Research and Information Gathering

Training

Customer Orientation

Education

Further Education and Training Certificate (FETC)

Job description

Insurance and Asset Management is best positioned to provide comprehensive investment and asset management offerings, as well as insurance solutions, to our African clients. Our goal is to meet our clients' financial needs by offering holistic advice and competitive solutions during significant transition points in their lives.

With our expertise in the Standard Bank Group, we are uniquely equipped to serve the financial needs of African clientele seeking trusted guidance on investment, insurance, and asset management solutions. In fact, we go far beyond what you'd expect from financial services – all to make sure our clients have seamless access to a comprehensive range of services, through a pioneering digital ecosystem.

Purpose

To deliver specialist learning material to ensure the enhancement of knowledge & skills, through the execution of predefined objectives as per agreed SOPs.

Minimum Experience years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) (NQF Level 04) in Human Resources

Process

• Treat information as private and confidential and do not disclose to any parties unless required to do so by an authorised party.
• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Facilitate the agreement of course outputs and measurement criteria of set solutions to ensure accuracy and timely delivery.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses / wastage related to the area of specialisation.

Learning and Growth

• Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply with and ensure the safekeeping of own work related records in alignment with organisational and legislative requirements.
• Apply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and elevate risks where necessary.

Technical Competencies

• Learning and Development Strategy (Basic)
• Research and Information Gathering (Basic)
• Reporting and Interpretation (Basic)
• Legal Compliance (HR) (Basic)
• Training (Intermediate)
• Customer Advice (Technical) (Basic)

Behavioural Competencies

• Professional / Technical learning (Basic)
• Organisation and Attention to Detail (Intermediate)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Communicating with Impact (Basic)
• Relationship Management and Networking (Intermediate)
• Customer Orientation (Basic)

Insurance and Asset Management (IAM) is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

As part of our commitment to Diversity, Equity and Inclusion, we encourage applications from people with disabilities.