Specialist: Technician - Service_ Multifranchise Zambezi

Motus GWM; Pretoria; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Motus GWM in Pretoria is seeking a skilled automotive technician to assess, diagnose and repair vehicle faults and perform standard services according to OEM guidelines.

You will drive vehicles for testing, generate repair quotes, and communicate clearly with service advisors and customers while ensuring safety, accuracy and timely delivery. Ongoing OEM training is expected to keep skills up to date.

Qualifications

• Test drive vehicles to assess work and diagnosis.
• Discuss repair orders with service advisors and customers.
• Provide coherent explanations of repair work and costs.
• Carry out maintenance, repair and diagnostic work per OEM standards.
• Use diagnostic equipment correctly for vehicle diagnosis.
• Complete OEM and warranty compliant tasks.
• Maintain a clean, safe working environment.
• Produce accurate paperwork reflecting work performed.
• Complete required OEM training.

Responsibilities

• Test drive vehicles to assess the work done and diagnose issues customers bring in.
• Move between Workshop, Service Advisors and Parts to generate quotes for repairs.
• Discuss repair orders with service advisors and customers and provide explanations.
• Provide accurate diagnosis for estimates of cost, time and effort.
• Carry out maintenance, repair and diagnostic work as instructed.
• Perform tasks such as replacement and inspection of parts and potential engine/gearbox work.
• Use diagnostic equipment correctly for vehicle diagnosis.
• Ensure all work aligns with OEM and warranty requirements.
• Maintain safety and a tidy workshop while training completes.

Skills

Diagnostic skills

Test drives

Customer communication

OEM standards

Repair estimation

Team coordination

Safety awareness

Training compliance

Tools

Diagnostic equipment

Job description

Position Overview

Responsible to assess/ diagnose and repair vehicle faults and conduct services and maintenance to vehicles according to prescribed OEM standards.

Deliver high quality technical expertise to satisfy customers and honour organizational service delivery values, and to do so efficiently and productively.

Specific Role Responsibilities

Key Duties and Responsibilities:

• Test drive vehicles to assess the work done and for diagnosis of issues customers bring vehicles in for.
• Move frequently (walking/ climbing stairs) between the Workshop, Service Advisors and Parts department in order to generate quotes for repairs.
• Discuss repair orders with service advisors and customers as required and provide coherent explanations.
• Provide accurate diagnosis in order for estimates (cost, time, effort) for repairs to be correct.
• Carry out allocated maintenance, repair and diagnostic work as instructed. Working in a standing position with a vehicle overhead on a hoist or working in a bent position with a vehicle in a repair bay.
• Performing tasks such as replacing oil or lubricating equipment; inspecting, replacing and/or repairing damaged and malfunctioning parts. Repairs can include removal and refitment of a gearbox or engine, or removal and refitment of wheels when brakes need to be replaced.
• Use diagnostic equipment correctly for vehicle diagnosis and repair.
• Perform all duties in line with OEM and warranty requirements.
• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint.
• Take steps to ensure service and maintenance of vehicles remains within the targeted percentages of the manufacturers' time.
• Ensure vehicles are returned to the customer after service/ repair in a neat, clean and safe condition.
• Produce legible and accurate paperwork, job cards etc reflecting the work performed.
• Provide advice and support to other mechanics on technical matters.
• Ensure effective communication with staff, across departments, with customers and service providers.
• Maintain a clean, safe working environment.
• Successfully and timeously complete all required OEM and other training considered relevant.