Specialist Service Advisor (Technical)

Hyundai Automotive South Africa; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive company in Boksburg is seeking a Specialist Service Advisor (Technical) to provide technical advice and guidance to customers about their vehicle servicing and repairs. The ideal candidate should have a minimum of 3 years' experience in a dealership role, strong knowledge of automotive processes, and excellent communication skills. You will play a crucial role in ensuring customer satisfaction through effective service and repair recommendations, handling customer concerns professionally. This position offers an opportunity to work in a dynamic environment.

Qualifications

• At least 3 years of experience working as a Service Advisor in an automotive dealership.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customer concerns and accurately determine the nature of their vehicle maintenance or repair needs.
• Provide technical advice and recommendations to customers on service and repair options.
• Estimate costs for repairs and maintenance services and communicate them clearly to customers.
• Schedule appointments for service and repairs, track progress, and communicate updates to customers.

Skills

Automotive repair knowledge

Customer service

Communication skills

Interpersonal skills

Ability to work under pressure

Job description

Job title : Specialist Service Advisor (Technical)

Job Location : Gauteng, Boksburg

Deadline : January 09, 2026

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Job Description

We are looking for a highly skilled and experienced Specialist Service Advisor (Technical) to join our team at Hyundai Boksburg. The successful candidate will be responsible for providing technical advice and guidance to customers regarding their vehicle servicing and repairs. The ideal candidate will have a strong background in automotive repair and maintenance, excellent communication skills, and a passion for delivering top-notch customer service.

Key Responsibilities

• Greet customers in a friendly and professional manner
• Listen to customer concerns and accurately determine the nature of their vehicle maintenance or repair needs
• Provide technical advice and recommendations to customers on service and repair options
• Estimate costs for repairs and maintenance services and communicate them clearly to customers
• Schedule appointments for service and repairs, track progress, and communicate updates to customers
• Liaise with the workshop team to ensure timely completion of service and repair jobs
• Handle customer complaints and issues in a professional manner, aiming to achieve customer satisfaction

Qualifications and Skills

• At least 3 years of experience working as a Service Advisor in an automotive dealership
• Strong knowledge of automotive repair and maintenance processes
• Excellent communication and interpersonal skills
• Customer-focused and able to deliver exceptional service
• Ability to work well under pressure and in a fast-paced environment
• Proficient in using computer software and systems for estimating and tracking service orders
• Valid driver's license

Closing Date 29 December 2025