Specialist Network Engineer - L3

Boardroom Appointments; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT consultancy in Johannesburg is seeking an experienced Specialist Network Engineer to design and maintain complex network environments. Candidates should have a minimum of 10 years in IT support, with extensive networking experience, especially in Cisco technologies. The role involves troubleshooting, mentoring, and providing technical consultancy. This position requires Cisco CCNP and strong communication skills.

Qualifications

• Minimum 10 years of general IT support experience.
• Minimum 8 years of dedicated networking/security experience.
• Expert in designing, configuring, and troubleshooting routing, switching, and security.

Responsibilities

• Design, implement, and maintain network environments.
• Troubleshoot high-level technical faults.
• Provide technical consultancy across the business.

Skills

Designing Cisco Networks

Troubleshooting network faults

Project and support work

Mentoring less experienced engineers

Technical consultancy

Education

National High School Senior Certificate or equivalent

Graduate or qualified by experience

Cisco CCNP

Cisco CCIE

ITIL v3 Foundation

Tools

Wireshark

Service Now

Autotask

Job description

Specialist Network Engineer - L3

ROLE RESPONSIBILITIES :

Design, implement, and maintain Network environments.

Day-to-day support of our customers Network environments.

Ability to perform both project and support work on the Cisco Networks environments.

Troubleshooting high-level technical faults and updating clients and stakeholders on progress.

Regularly update The Company ticketing system Service Now / Autotask with quality notes.

Perform project-related duties for new & changing infrastructure deployments required by clients.

Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling.

Providing input to customer-facing Technical Incident Reports.

Capturing repeat faults and undertaking root cause analysis.

Proactive identification of fault trends.

Working to industry-standard project methodologies.

Development & maintenance of low-level and high-level designs.

Development & testing of operability and supportability for new migrations.

Development of peer relationships with key suppliers.

Working closely with the Team Leader (TL) on continual improvement programs.

Provide technical expertise to TL and assist with technical skills evaluation of other engineers.

Work with the other departments to understand and share technical strategy.

Complete customer Change Requests, impact & risk analysis, and implement out-of-hours if required.

Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support.

Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.

Where required perform the Lead Engineer role for some of The Companys clients for support and projects.

To stay up to date and accredited with the current technologies.

QUALIFICATIONS :

National High School Senior Certificate (or equivalent)

Graduate or qualified by experience

Cisco CCNP - mandatory

Cisco CCIE - preferred, but not mandatory

ITIL v3 Foundation - preferred, but not mandatory

EXPERIENCE :

Minimum 10 years of general IT support experience

Minimum 8 years of dedicated networking / security experience

Expert in designing, configuring, and troubleshooting routing, switching, security, and wireless

Expert in designing, configuring, and troubleshooting MPLS and / or SD-WAN

Deep in-depth knowledge of troubleshooting network environments

Experience in managing major incidents in collaboration with Major Incident Management (MIM)

Experience with Change Management

Extensive experience with and knowledge of trace analysis, Wireshark & packet capture

Experience in managing a Data Centre

Extensive experience in putting together effort costs for project work