Specialist: Design Learning Solutions

Secondments; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading consulting firm in South Africa seeks a Learning and Development Specialist to design training programs and conduct training needs analysis. The ideal candidate should have extensive experience in HR, strong skills in curriculum design, and a proven track record of developing effective learning solutions. This is a full-time position in Pretoria with competitive compensation.

Benefits

Competitive salary

Opportunity for professional development

Health benefits

Qualifications

• 8+ years of relevant experience in Learning and Development consulting.
• Experience with Bankseta processes.
• Ability to develop and evaluate training materials.

Responsibilities

• Conduct training needs analysis by engaging with business.
• Develop and implement training programs aligned with business needs.
• Compile monthly training reports for stakeholders.

Skills

Curriculum Design

Skills Development

Project Management

Communication

Analytical

Education

Graduate qualification in Human Resources

Post-graduate qualification in HR

ETDP certification

Tools

SAP

HRIS

HTML and Flash

Job description

Overview

Furthermore, the Specialist will be responsible for designing and developing high quality and effective learning solutions, using a variety of media.

Key Performance Areas

• Facilitate Skills Development

Responsibilities and Detailed Descriptions

• Conduct training needs analysis by engaging the business
• Consolidate and analyse Personal Development Plans and information obtained from the business
• Rank identified training needs per order of priority (as informed by business plan)
• Verify the consolidated training needs with business unit
• Draw up costed training plan / work place skills plan
• Consolidate cost implications of training interventions
• Engage business unit on priorities and recommend which interventions are suitable
• Facilitate skills development in accordance with policies, procedures and legal requirements

KPI (OUTPUT)

• Personal Development Plans collated and translated to training interventions
• Effective divisional training plans
• Accurate training matrices

Assist in Development of L & D Strategy

• Assist in developing a Talent Management framework in alignment with strategic objectives of the The comapny that will identify high potential individuals through applying an appropriate Talent Management methodology;
• Introduce a Talent Mobility framework in the The comapny
• Align training & development interventions with developmental needs e.g. leadership development
• Align training & development interventions with the strategic goals of the P & C Strategy
• Provide support to the Head : Learning and Development Academy to implement the approved strategy through the development of an annual plan
• Identify and design training and development interventions, for example : Induction, Performance Management, Technical Skills, Any other training as required by the business from time to time
• Contribute to the review, design and implementation of Talent and Learning and Development Policies
• Develop policies in alignment with The comapnys strategic objectives, relevant legislation, Talent Management and Learning and Development Strategy and P & C processes

KPI (OUTPUT)

• Implementation and monitoring of a workable Talent Management strategy and implementation plan for the Bank to support and meet capacity and skills requirements
• Implemented training interventions as per identified needs
• Up-to-date L&D policies

Compile Reports

• Submit monthly training report and statistics for reporting purposes to relevant stakeholders (Head : Learning & Development Academy, Chief People & Culture Officer, Exco and Board)
• Compile reports as and when requested by the business
• Collect the required data from all relevant sources
• Verify the data to ensure that only applicable data is utilised
• Collate the data into the required format for producing the report
• Generate the report utilising the information in accordance with policies and procedures
• Make recommendations in accordance with the information at hand
• Submit the report to Line Manager for approval
• Distribute the report to the relevant role players
• Archive the report for future reference purposes
• Compile the report in accordance with policies, procedures and legal requirements
• Compile the report within the allocated time frame

KPI (OUTPUT)

• Accurate, timely reports as required by various stakeholders
• Proper quality of analysis and feedback regarding reports and their meaning to the business
• Adherence to policies and procedures

Maintain Relationships

• Introduce concept of knowledge sharing, especially in areas of technical competencies and capabilities
• Identify the relevant role players in accordance with business requirements and dependencies : o Universities and other learning institutions; o Service providers; o Interns and learners; o Internal staff members
• Meetings with the role players to discuss the roles and responsibilities and possible areas of cooperation, improvement and conflict
• Obtain mutual agreement on the resolution of issues, meetings required and the delivery of inter-dependent outputs and results
• Agree to the expected outcomes from each party
• Monitor the performance of all relevant role players continuously to ensure that the agreements are honoured
• Inform the relevant role players of the outcomes, deviations and actions required
• Implement continuous follow-up to ensure that the relationship is maintained
• Compile a database indicating the role players, expected outputs, contact details
• Maintain the relationship database to ensure relevancy and currency
• Document the interaction with the relevant role players for future reference purposes
• Submit the documentation for archiving in the document management system
• Manage relationships in accordance with policies, procedures and legal requirements
• Manage relationships within the allocated time frame

KPI (OUTPUT)

• Quality of relationships with stakeholders, as evidenced through stakeholder feedback
• Attendance of regular meetings with stakeholders for feedback and updates
• Quality of advice and expertise provided to business unit stakeholders (Learning Consultation)

Facilitate Training & Development Programme

• Develop learning programme to address the business needs and in alignment with the Talent Management and Learning and Development Strategy
• Facilitate learning programmes
• Develop a Leadership Development bench strength
• Assess and evaluate learning programme : Conduct learner assessments; Conduct impact assessment on T&D programmes
• Evaluate the transfer of learning
• Compile training evaluation / impact report and submit to Line Manager for approval
• Update programmes accordingly
• Develop training and development evaluation instruments
• Facilitate training & development programmes in accordance with policies, procedures and legal requirements
• Facilitate training & development programmes within the allocated time frame

KPI (OUTPUT)

• Facilitated learning programmes as per required programmes and plans
• Quality of training programme evaluation
• Model for effective transfer of learning
• Effectiveness of evaluation instruments
• Facilitated training and development programmes as per requirements and plans
• Adherence to programme principles and policies

Implement and Administer a Learner Management System

• Manage Learner Management System (LMS) introduction as a project from research phase to full implementation
• Develop and design workflows and processes for implementation of Learner Management System (LMS) in line with Learning & Development Strategy
• Actively market LMS for full uptake across all divisions of the bank
• Ensure integration of LMS with other enterprise-level systems used in the Learning & Development function, as well as the greater People & Culture discipline of the bank
• Maximise utilization of LMS in terms of learner enrolment figures
• Provide the technical and functional support in the daily operations of the enterprise level LMS, and tools to support the development and delivery of learning content
• Provide guidance on new development tools and interface design
• Assess and select new training materials, including educational software for continuous development of LMS
• Update course and learner information for generation of system reports
• Provide LMS reports as required by various stakeholders

KPI (OUTPUT)

• Implemented Learner Management System (LMS)
• Fully-functional, user-friendly LMS
• Full utilization of LMS
• Updated learning content on LMS
• Usability of LMS
• Updated LMS reports
• LMS query resolution
• Turnaround times on LMS queries

Design training curricula and training programmes

Detailed Description (INPUT)

• Evaluate needs and develop new training materials and / or revise current materials to ensure company, learning audience and group training needs are met.
• Evaluate training methodology and provide recommendations for appropriate solutions when necessary.
• Interact with subject matter experts to develop specifications for content of courses.
• State instructional end-goals and create content that matches them
• Visualize instructional graphics, the user interface and the finished product
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice and methods
• Provide exercises and activities that enhance the learning process
• Determine the effectiveness of training programs by assessing training evaluation data and develop recommendations to enhance the effectiveness
• Create engaging learning activities and compelling course content that enhances retention and transfer
• Create supporting material / media (audio, video, simulations, role plays, games etc.)
• Decide on the criteria used to judge learners performance and develop assessment instruments
• Maintain project documentation and course folders
• Create customized web-based instructional elements, and manage online course development.
• Provide design and production assistance expertise in the development of electronic delivery methods.
• Consult with stakeholders on optimal design of online courses and / or programs and effective uses of multimedia for instruction.
• Manage training course development projects from inception to completion
• Maintain project documentation and course folders
• Design and supervise production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and program
• Research and evaluate new and emerging instructional and web technologies to enhance learning
• Deploy learning courses by collaborating between business partners to ensure that learning is scheduled, tracked and reported

KPI (OUTPUT)

• Quality of training material developed
• Relationships with stakeholders
• Relevance of training paths and applicable training curricula
• Appropriate training content developed
• Adherence to policies and procedures
• Adherence to set programme timeframes
• Delivery of online learning content

Preferred Minimum Education and Experience

• A graduate qualification in Human Resources with specialisation in Learning and Development or Training
• Experience with Bankseta and a good understanding of the Bankseta processes.
• A post-graduate qualification in Human Resources with specialisation in Learning & Development or Training Management
• ETDP (Education Training Development Practitioner) certification
• People & Cuulture Learning and Development Environment - Relevant experience in the Learning and Development consulting - 8 years

Critical Competencies

• Policies and Procedures
• Business Environment
• Skills Development
• Curriculum Design
• Legislation
• Relevant understanding of the legislative framework for People & Culture and Skills Development
• Knowledge of SAP and HRIS, specifically in Learning and Development
• Experience in design and development of training curricula and training programmes
• Experience in design and development of a Learning Management System
• Experience with online course management tools, graphic and multimedia authoring software and website design software
• Consulting strategic advice experience
• Project Management experience
• Banking and / or financial sectors.
• Planning, including career and organisational development
• Knowledge of relevant legislation affecting The comapny
• Experience in workplace assessment : Registration as an assessor with HPCSA preferable.
• Knowledge of the relevant legislative framework; i.e. EEA, SDA SDLA and other relevant legislation etc
• Communication
• Computer
• Interpersonal
• Analytical
• Project Management
• Facilitation
• Planning
• Problem Solving
• Time Management
• Reporting

Additional Training or Knowledge

• The incumbent should demonstrate the following competencies :
• Basic HTML and Flash programming knowledge
• Solid knowledge of course development software and at least one Learning Management System
• Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard

Additional Requirements

• Travel as and when required
• Extended hours as and when required