Specialist: Business Analysis

Absa Ins & Fin Advise(Pty; Johannesburg; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Absa is seeking a Specialist Business Analyst to translate business needs into actionable insights and solutions that improve efficiency and customer experience. The role acts as a bridge between stakeholders and delivery teams, ensuring alignment with enterprise strategy and governance.

You will lead structured analysis practices, develop requirements and user stories, and foster collaboration across Technology, Architecture and business units.

Qualifications

• Bachelor's degree or advanced diploma in Physical, Mathematical, Computer or Life Sciences is required.
• Experience in business analysis practices and delivering customer-focused solutions is essential.

Responsibilities

• Own end-to-end business analysis lifecycle for solutions.
• Develop detailed requirements, process flows, and user stories for omnichannel interactions.
• Collaborate with solution architects and technology delivery teams to translate requirements into scalable solutions.
• Identify enabling technologies, tools, and platforms that accelerate delivery and value realization.
• Mentor junior analysts and contribute to enterprise-wide capability in business analysis.

Skills

Business analysis

Requirements gathering

Stakeholder management

Data analysis

Design thinking

Agile delivery

Education

Bachelor's degree or advanced diploma in Physical, Mathematical, Computer or Life Sciences

Job description

Empowering Africa's tomorrow, together...one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

The Specialist Business Analyst is a strategic and delivery-focused role responsible for translating business needs into actionable insights, requirements, and solutions that drive operational efficiency, customer centricity, and strategic change. The role serves as a critical link between business stakeholders and delivery teams, enabling transformation by aligning business processes, capabilities, data, and systems with organizational objectives.

This position leads the execution of structured business analysis practices to support project delivery, service optimization, and stakeholder engagement. It fosters analytical rigor across business units, facilitates cross functional collaboration, and ensures that business solutions are accurate, scalable, and aligned with enterprise strategy, delivery frameworks, and industry best practices.

Job Description

Strategic Business Analysis & Transformation

• Shape and implement business analysis strategies aligned with business priorities and transformation objectives.
• Translate strategic goals into actionable business requirements, process models, and solution recommendations.
• Design and evolve business capability frameworks that support digital adoption, operational agility, and customer-centric transformation.
• Apply data-driven analysis and design thinking to uncover insights, define problems, and recommend innovative solutions.
• Lead feasibility assessments, contribute to business case development, and ensure alignment of solutions with strategic investment priorities.

Design & Delivery of Business Solutions

• Own the end-to-end business analysis lifecycle for solutions that enhance customer and colleague experience.
• Develop detailed business requirements, process flows, and user stories that support seamless, omnichannel interactions.
• Collaborate with solution architects and technology delivery teams to ensure business requirements are translated into scalable, testable solutions.
• Identify and recommend enabling technologies, tools, and platforms that accelerate solution delivery and value realisation.

Collaboration, Alignment & Governance

• Partner with Technology, Architecture, and business teams to ensure alignment between business needs and IT capabilities.
• Support governance processes by ensuring business analysis outputs comply with group standards, risk frameworks, and data integrity principles.
• Present business requirements, process designs, and analysis findings in forums to support decision-making and alignment.
• Co-ordinate and lead the User Acceptance Testing, in ensuring that business is clear on the require and create test cases that ensure thorough testing of the solution prior to deployment into production.
• Monitor solution performance post-implementation, ensuring business outcomes are achieved and aligned with strategic metrics.

Capability Building & Thought Leadership

• Mentor junior analysts and contribute to building enterprise-wide capability in business analysis and strategic delivery.
• Lead or participate in communities of practice to evolve business analysis methodologies and frameworks.
• Embed within agile delivery teams to ensure continuous alignment between business needs and solution development, fostering knowledge transfer and iterative improvement.

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)