Specialist : Access Network Support (MN)

Telkom; Gqeberha; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading telecommunications company is seeking a Specialist in Access Network Support to provide operational service support and ensure a positive customer experience. The role involves managing service suppliers and evaluating network performance. A diploma in Telecommunication or Engineering and a minimum of 5 years relevant experience are required. Strong analytical skills and technical problem-solving abilities are essential. Competitive salary and growth opportunities are available.

Qualifications

• Minimum 5 years of relevant experience in access network support.
• Ability to communicate through all management levels.
• Experience with customer premises equipment and network technologies.

Responsibilities

• Manage and interface with service suppliers on compliance.
• Advise on access network technology assurance.
• Analyze current network design and optimization.
• Coordinate all network stakeholders for cross-functional support.

Skills

Analytical Thinking

Technical Problem Solving

Team player

Customer experience

Report Writing Techniques

Education

3 year Diploma / National Diploma in Telecommunication or Engineering

Job description

Overview

Job title : Specialist : Access Network Support (MN)

Job Location : Eastern Cape, Port Elizabeth

Deadline : November 20, 2025

Core Description

• Responsible for operational service support to network operations role-players on access and core network elements deployed and circuits provisioned with the view of meeting all specified and desired company targets and objectives. Interfacing and management of service providers as well as network assurance and customer satisfaction.
• Act as a subject matter expert on network and product performance to ensure a positive customer experience.

Job Responsibilities

• Manage and interface with service suppliers / vendors on SLA / KPI / compliance / for current and new technology introductions
• Advise on access network technology related assurance / fulfilment issues
• Analyse and advise on the current network design / optimization
• Act as subject matter expert on access network / core technology and products and services
• Evaluation of network design changes and manage / advise on software patches
• Ensure all the network equipment installed are functional and comply with operational readiness standards
• Advise on and compile processes, work flow diagrams and design procedures
• Identify which services need to be improved on and how
• Evaluate network performance and provide directives to improve the network performance and customer experience
• Manage new services / products and support integrations into the network
• Manage and control change requests into the network
• Coordinate all network stakeholders and provide cross functional support
• Manage the currently deployed network capacity and dimensioning
• Report on network and product performance and improvement.

Core Competencies

FUNCTIONAL KNOWLEDGE

• Customer experience; All access network technology types; Core / Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management / interface

FUNCTIONAL SKILLS

• Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report Writing Techniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

ATTITUDES / LEADERSHIP COMPETENCIES

• Thought Leadership : Developing strategies / Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
• Market Leadership : Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership : Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership : Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
• Personal Leadership : Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with company Values

Certifications

• None

Education

NQF 6 : 3 year Diploma / National Diploma in Telecommunication or Engineering

Experience

• 5 Years relevant experience

Additional Information

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Suppliers / Service Providers
• Partners
• Internal customers
• External customers
• ICT jobs