Special Projects Administrator

Sun International; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading gaming and entertainment company in Gauteng is seeking a Special Projects Administrator to provide administrative, project, and transactional support. Responsibilities include coordinating retail betting shop launches, managing logistics with service providers, and analyzing retail data. The ideal candidate holds a diploma in Business Management and has 1-2 years of experience in project coordination and customer relations. Competence in MS Office and a keen interest in sports betting are essential.

Qualifications

• 1-2 years of project coordination, audit, or business administration experience.

Responsibilities

• Coordinate and launch retail betting shops.
• Manage logistics and agreements with service providers.
• Coordinate internal audit activities to assess compliance.
• Collect and analyze retail data for trend analysis.
• Provide input into remedial actions based on customer data.
• Monitor retail outlets and report connectivity issues.
• Ensure retail alignment with the SunBet brand.
• Address customer questions and concerns regarding sports betting.
• Schedule and roster mobile promoter teams for activations.
• Communicate logistics around activation requirements.
• Troubleshoot customer issues on online platforms.
• Maintain accurate records of customer interactions.

Skills

Collecting & evaluating information

Managing customer & stakeholder relationships

Influencing & asserting

Measuring results

Interest in sports betting

Computer literacy (MS Office)

English verbal and written communication

Knowledge of sporting betting systems

Knowledge of roaming networks and SIM control

Demonstrating integrity and equity

Education

3-Year Diploma/degree in Business Management

Compliance or Project Management

Job description

Overview

The Special Projects Administrator will be responsible for providing a wide range of administrative, project, and transactional support for SunBet’s special projects and retail teams, ensuring a seamless and consistent delivery to all clients and stakeholders.

Key Responsibilities

• Coordinate and launch retail betting shops, including site compliance notices and preparation for regulatory audits and inspections.
• Manage logistics and agreements with service providers such as property management companies for promotional activations.
• Coordinate internal audit activities with site retail operators to assess compliance with Gaming Board regulatory requirements.
• Collect and analyze retail data for cash players, compile trend analysis for management.
• Provide input into remedial actions based on customer data and compliance results.
• Monitor retail outlets, equipment, and resources and report issues related to network connectivity, roaming, and SIM card.
• Monitor marketing collateral in retail outlets to ensure alignment with SunBet brand and CI.
• Utilize knowledge of sports betting products, services, and industry trends to address customer questions, concerns, and complaints.
• Compile and distribute on-site activation schedules for promoters attending various promotion venues.
• Roster and schedule mobile promoter teams for activations and ensure coverage per shift.
• Communicate with stakeholders, clients, and visitors around activation requirements and plan logistics (floor access, refreshments, etc.).
• Troubleshoot and resolve customer issues on online betting platforms, mobile apps, and digital tools, escalating to appropriate teams if necessary.
• Maintain comprehensive and accurate records of customer interactions, issues, and resolutions to improve customer service processes.

Qualifications

Education: 3‑Year Diploma/degree in Business Management, Compliance, or Project Management.

Experience: 1–2 years of project coordination, audit, or business administration.

Skills & Knowledge:

• Collecting & evaluating information, contextual reasoning.
• Managing customer & stakeholder relationships.
• Influencing & asserting, managing risks, following instructions.
• Measuring results, integrating (consulting, collaborating, resolving conflicts).
• Interest and knowledge in sports betting, project coordination, and clerical administration.
• Computer literacy (MS Office).
• English verbal and written communication.
• Knowledge of sporting betting and gaming play management system.
• Knowledge of roaming networks and SIM control.
• Demonstrating integrity and equity.

Employment Equity

Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No. 55 of the SISA internal recruitment policy.