Spa & Wellness Manager

Mf Spa & Beauty Placements; Stellenbosch; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A luxury wellness establishment in Franschhoek is seeking a Spa & Wellness Manager to lead its spa operations. The ideal candidate will possess over 8 years of experience in spa and wellness management and have a deep understanding of holistic wellness practices. Responsibilities include overseeing daily operations, developing wellness programs, and ensuring exceptional guest experiences. This role offers a competitive salary and opportunities for growth within the luxury hospitality sector.

Qualifications

• Minimum 8 years of experience in spa and wellness operations.
• Strong understanding of spa therapies and wellness services.
• Financial acumen in budgeting and revenue management.

Responsibilities

• Oversee daily operations of the spa and fitness center.
• Develop and curate a comprehensive wellness offering.
• Provide personalized wellness consultations.

Skills

Holistic wellness expertise

Yoga

Pilates

Functional fitness

Leadership

Guest service orientation

Education

Degree or diploma in Spa Management or related field

Job description

Spa & Wellness Manager – Franschhoek

We are seeking an experienced and passionate Spa & Wellness Manager to lead the luxury spa and wellness operations of our Estate. The ideal candidate will have a strong background in holistic wellbeing, combining expertise in spa therapies with a deep understanding of movement practices such as yoga, Pilates, and functional fitness. This leadership role requires a balance of operational excellence, creative wellness programming, and an unwavering commitment to delivering exceptional guest experiences in line with luxury hospitality standards.

Key Responsibilities

• Leadership & Operations: Oversee daily operations of the spa and fitness center, ensuring exceptional service and seamless coordination across all touchpoints.
• Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals.
• Uphold and enforce brand standards, operating procedures, and hygiene protocols to ensure a consistently elevated guest experience.
• Holistic Wellness & Movement Programming: Develop and curate a comprehensive wellness offering that integrates spa treatments with movement practices like yoga, Pilates, and guided fitness sessions.
• Collaborate with instructors to deliver thoughtfully designed group classes, private sessions, and seasonal wellness programs.
• Stay current with global wellness trends to continuously evolve the wellness journey offered to guests.
• Guest Experience: Provide personalized wellness consultations and guide guests through bespoke wellness journeys.
• Foster a serene, welcoming environment where guests feel cared for, supported, and inspired to enhance their well-being.
• Actively engage with guests to gather feedback and ensure high satisfaction and repeat visitation.
• Drive revenue across all spa and wellness offerings, including treatments, retail, and movement-based programs.
• Manage department budgets, forecasts, and cost controls while ensuring profitability and operational efficiency.
• Monitor KPIs and implement strategies to optimize performance and guest engagement.
• Marketing & Brand Alignment: Collaborate with hotel marketing and PR teams to promote wellness programs, special events, and brand partnerships.
• Organize and host wellness events, retreats, and workshops that reflect the hotel's luxury positioning and wellness philosophy.
• Maintain strong visual presentation, tone of voice, and service consistency aligned with brand identity.

Qualifications & Requirements

• Minimum 8 years of experience in spa and wellness operations, preferably within a luxury hotel or resort environment.
• Strong understanding of spa therapies and wellness services, with specific knowledge of movement practices and functional training.
• Proven leadership and team development skills.
• Excellent guest service orientation and ability to create memorable, personalized wellness experiences.
• Financial acumen in budgeting, reporting, and driving revenue.
• Degree or diploma in Spa Management, Wellness, Hospitality, or a related field preferred.
• CPR and First Aid certification is an advantage.

• Desired Attributes: Passionate about wellness and mindful living; innovative, trend-aware, and committed to continuous improvement; empathetic with a warm, guest-focused mindset; organized, proactive, and able to multitask in a fast-paced luxury environment; strong ambassador for the hotel's wellness brand and culture.

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Aesthetic Spa Manager – Drakenstein (Paarl)

Deluxe Laser & Aesthetics is seeking a driven and experienced Spa Manager to lead our Drakenstein branch in Paarl. This is an exciting opportunity for a confident leader with a strong background in the spa or aesthetics industry who is ready to take ownership of both operations and team performance in a luxury environment.

At Deluxe, we pride ourselves on delivering 5-star treatments using the latest FDA-approved technology and internationally renowned skincare brands, while ensuring every client leaves feeling confident and cared for.

Education/Experience

• Minimum 2+ years' experience in a management/leadership role within a spa, salon or aesthetics environment
• Recognised beauty/aesthetics qualification (CIDESCO, ITEC, SAAHSP, or CIBTAC) preferred
• Proven ability to achieve and exceed sales and team targets
• Strong knowledge of operations, stock control, and reporting
• Previous cruise ship or aesthetic medical environment experience advantageous
• Professional, well-groomed and confident
• Strong leadership and motivational skills
• Excellent communication and conflict resolution abilities
• Highly sales-driven with an eye for detail
• Energetic, proactive, and passionate about client service

Duties and Responsibilities

• Oversee daily spa operations and ensure smooth workflow
• Lead, train and motivate the team to consistently deliver 5-star service
• Drive service and retail sales to achieve monthly targets
• Manage stock, ordering and inventory effectively
• Handle client queries and ensure service recovery where needed
• Maintain Deluxe's high standards of grooming, service and professionalism

Why Join Deluxe?

• Competitive salary package with attractive performance incentives
• Strong career growth opportunities within a leading aesthetics brand
• Ongoing professional development and management training
• A supportive, modern, and luxury work environment

If you are a motivated leader with a passion for the aesthetics industry, we would love to hear from you.

Please send your CV and recent photo to the hiring team. If you do not receive feedback within 7 days, please consider your application unsuccessful.

Job Type: Full-time

Ability to commute/relocate: Paarl, Western Cape (Drakenstein): Reliably commute or planning to relocate before starting work (Required)

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