Spa Therapist

The Twelve Apostles Hotel (Camps Bay, Cape Town); Cape Town; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A luxury hotel in Cape Town seeks a permanent part-time Spa Therapist. You will provide spa treatments and enhance guest experiences while adhering to high service standards. Required qualifications include ITEC/CIDESCO certifications and 2 years of relevant experience. Ideal candidates will possess strong communication skills and a flexible work attitude. Join us to deliver outstanding guest care in a beautiful location.

Qualifications

• 2 years' experience in a spa environment associated with the hotel or cruise industry.
• Highly presentable; maintaining health, hygiene and professional spa appearance.
• Able to work flexible working hours; shifts, weekends, public holidays.

Responsibilities

• Performing spa treatments including body, skincare, massage, nails, and waxing.
• Maximising revenue generating opportunities through upselling.

Skills

Experience in a spa environment

Excellent verbal communication skills

Retail Sales experience

Flexibility with working hours

Education

ITEC / CIDESCO / SAAHSP / CIBTEC

Job description

Overview

Spa Therapist - Permanent Part-Time

Qualifications

• 2 years' experience in a spa environment associated with the hotel or cruise industry
• International
• Qualifications: ITEC / CIDESCO / SAAHSP / CIBTEC
• Highly presentable; maintaining health, hygiene and professional spa appearance
• Excellent command of the English language with solid verbal communication skills
• Previous proven Retail Sales experience
• Able to work flexible working hours; shifts, weekends, public holidays, extended hours to accommodate the changing needs of the business

Key Performance Objectives

To be a Red Carnation Hotel Ambassador by:

• actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
• owning and practicing our “Top 12” Service Standards
• ensuring familiarity with, and adherence to, the Hotel’s code of conduct as set out in the Employee handbook
• creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
• working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities
• being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and / or Security Manager
• actively seizing opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
• to be happy in your work environment, make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

Responsibilities - Spa Guests’ Expectations

• performing spa treatments (body, skincare, massage, nails and waxing) in accordance with the Spa treatment protocol for men and women
• maximising revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey
• Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards