Spa Supervisor

FAIRMONT; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel group in Cape Town seeks an experienced Spa Supervisor. You will ensure guest satisfaction, lead a team, and oversee spa operations. Ideal candidates have a background in hospitality and strong communication skills, with at least two years of leadership experience in the spa industry. The position requires flexibility in hours and a commitment to service excellence.

Qualifications

• Must possess outstanding guest service skills.
• Proficient in English with a second language as an asset.
• Minimum of two-year leadership experience in spa industry.

Responsibilities

• Ensure optimum guest and employee satisfaction.
• Conduct selection interviews for new hires.
• Provide hands-on support and guidance.

Skills

Outstanding guest service skills

Professional presentation

Verbal and written communication skills

Flexible work hours

Knowledge of Fairmont treatments

Education

Leadership experience in spa industry

Licenses in Massage Therapy

Computer literacy in Windows and MS Office

Tools

Opera PMS system

SpaSoft

Micros

Job description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of Position

The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consist of separate male and female sections including 3 treatment rooms, relaxation areas, steam, sauna, and locker rooms. State of the art health club facilities that include a fitness center and a fitness studio. The primary responsibility of the Spa Supervisor is to ensure optimum guest and employee satisfaction.

Responsibilities

• Demonstrates the Fairmont’s Service Plus Standards in all interactions.
• Welcomes and assists guests’ according to FHR and Fairmont Spa Brand Standards
• Is an ambassador of Fairmont by providing memorable guest experiences.
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
• Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
• Conducts selection interviews for new hires.
• Works with the spa manager in the formulation of plans for projects and other areas
• Responsible for the administration & implementation of colleague training in all aspects of the Spa’s operations
• Provides hands on support and guidance and ensures services provided are in accordance with Fairmont brand standards of performance and sequence of service.
• Maintains knowledge of all spa services, products, experiences and fitness facilities
• Maintains the inventory of supplies for the administration of the spa facility.
• Seeks the spa’s ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly.
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures.
• Conducts department performance appraisals in a timely manner.
• Ensures colleagues adheres to all hotel & spa service & brand standards.
• Follows Occupational Health and Safety regulations.
• Reports suspicious people, behavior, and vehicles to Hotels Security
• Ensures adherence to Fairmont’s Code of Ethics
  

Qualifications

• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in English language (verbal and written) with a second or third language as an asset.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Able to type 25 words per minute.
• Minimum of two-year leadership experience in spa industry, preferably previous Fairmont Spa experience
• Licenses in Massage Therapy and/ or Aesthetics/ Cosmetology are an asset.
• Computer literacy in Windows, MS Office Suite, Opera PMS system, SpaSoft, and Micros is recommended.

Additional Information

EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusivity. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.