Spa Manager

Phoenix Recruitment; Langeberg Local Municipality; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel and spa brand is seeking a Spa Manager responsible for the holistic operation of the spa. You will ensure top-tier guest experiences, manage a team of therapists, and oversee financial performance. The ideal candidate will have a Diploma in International Beauty Therapy and 5+ years of experience in luxury hospitality. Excellent leadership and organizational skills are essential for success in this role located in Langeberg Local Municipality, South Africa.

Qualifications

• 5+ years experience in a Spa Manager role within luxury hospitality.
• Strong background in delivering premium guest experiences.
• Exceptional hands-on therapy and product knowledge.

Responsibilities

• Overseeing day-to-day spa operations with autonomy.
• Managing a team of spa therapists to ensure service delivery.
• Reporting operational updates and financial performance to Head Office.

Skills

Team leadership

Financial performance

Guest experience

Service excellence

Operational efficiency

Education

Diploma in International Beauty Therapy (ITEC / CIDESCO / SAAHSP)

Level 3 NVQ Diploma in Beauty / Body Therapy

Accredited Massage Therapy Diploma

Tools

Spa booking software

Microsoft Office (Word, Excel, Outlook)

Job description

Duties

The successful candidate will be responsible for the holistic operation of the spa, including guest experience, team leadership, service excellence, and financial performance.

Overseeing day-to-day spa operations with a high degree of autonomy and professionalism.

Managing and leading a team of spa therapists, ensuring consistent delivery of five-star service.

Reporting directly to the Head Office, providing operational updates, financial reports, and performance feedback.

Setting, monitoring, and achieving performance and revenue targets, with an emphasis on profitability and service quality.

Daily financial and operational reporting, ensuring accuracy and timely submission.

Creating innovative spa treatments, protocols and wellness packages in line with market trends and guest preferences.

Collaborating closely with resort and hotel management to ensure seamless guest experiences and integration of spa services.

Engaging with high-profile guests and ensuring VIP treatment standards are met or exceeded.

Supporting spa marketing efforts both internally and externally, including promotions, guest communications and partnerships.

Requirements

Internationally recognized spa and beauty therapy certifications

Diploma in International Beauty Therapy ITEC / CIDESCO / SAAHSP.

Level 3 NVQ Diploma in Beauty / Body Therapy or equivalent.

Accredited Massage Therapy Diploma (essential).

Minimum of 5 years experience in a Spa Manager role within a luxury 5 hospitality environment.

Proven background in delivering premium guest experiences and wellness services in high-end resort settings.

Strong track record of leading and motivating teams, achieving KPIs, and improving operational efficiencies.

Exceptional hands‑on therapy, treatment, and product knowledge.

Strong organizational and time‑management skills.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Familiarity with spa‑specific booking and reporting software systems.

Confident and professional communication skills in English (both written and verbal).

Self‑sufficient, proactive, and highly motivated with the ability to thrive in a remote location.