SPA Guest Relations & Reservations Officer

MF Spa & Beauty Placements; Rosebank; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading beauty and wellness company is seeking a Spa Guest Relations & Reservationist for their Melrose location in Johannesburg. The successful candidate will manage guest relations, handle reservations, and work flexible shifts including weekends and public holidays. A relevant diploma and strong command of English are essential. The role offers a competitive salary of R10,000 - R12,000 per month, along with commissions and bonuses based on performance and sales.

Benefits

Retail Commission

Incentives and performance bonuses

Treatment commission

Qualifications

• Spa Receptionist experience in a Hotel Spa / Cruise Ship Spa or Luxury Lodge Spa.
• Qualification: ITEC / CIDESCO / SAAHSP or similar international accredited Diploma in Spa/Beauty.
• Excellent command of English (speak & write).
• Bookings system confident.
• Computer confident including MS Office (Outlook, Excel, etc.).
• Highly presentable and beautifully groomed.
• Reliable transport to Melrose.
• Able to work hospitality hours including public holidays, weekends and night shifts.

Responsibilities

• Handle guest relations and reservations efficiently.
• Work flexible shifts, including weekends and public holidays.
• Assist with retail commission on products sold.
• Earn treatment commission on services you provide.

Skills

Spa Receptionist experience

Excellent command of English

Computer confident

Highly presentable

Reliable transport

Guest relations skills

Education

ITEC / CIDESCO / SAAHSP diploma

Tools

Bookings system

MS Office

Job description

SPA GUEST RELATIONS & RESERVATIONIST

MELROSE - Johannesburg, Gauteng - South Africa

STARTING DATE: A.S.A.P / December 2025

REPORTS to: Spa Manager

EMPLOYMENT: Full Time

Position Details

TRADING HOURS & SHIFTS:

• Monday - Sunday
• Shifts: 08:00 - 17:00 | 09:00 - 18:00 | 10:00 -19:00 | 11:00 - 20:00
• Open / Close Shifts apply (must be flexible and able to work early & late shifts rotate)
• 1x Weekend OFF per month + Days in the week

SALARY & COMPANY BENEFITS:

• R10,000 - R12,000 Basic per month (Based on relevant experience)
• Retail Commission on products sold by you
• Incentives and performance bonuses
• Treatment commission earned on services personally performed by you when operationally required

Minimum Requirements

1. Spa Receptionist experience in a Hotel Spa / Cruise Ship Spa or Luxury Lodge Spa
2. Qualification: ITEC / CIDESCO / SAAHSP or similar international accredited Diploma in Spa/Beauty
3. Excellent command of English (speak & write)
4. Bookings system confident
5. Computer confident including MS Office (Outlook, Excel, etc.)
6. Highly presentable and beautifully groomed
7. Reliable transport to Melrose
8. Able to work hospitality hours including public holidays, weekends and night shifts

Experience

1. Hotel or similar hospitality reception experience is advantageous
2. Reception experience in Spa / Salon or Cruise Ship
3. Spa Therapist employment experience within luxury hotel or Ship Spa
4. Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
5. Exceptional guest/patient relations
6. Computer literate & skilled in booking software including Social Media & MS Office