Sourcing Clerk

Africa Parts Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A parts sourcing company located in South Africa is looking for a skilled individual to manage customer orders and source vehicle parts. Responsibilities include receiving orders, sourcing parts from suppliers, and ensuring timely delivery. The ideal candidate has at least 2 years of experience in buying/parts sourcing, a Matric certificate, and advanced computer skills. Join us to provide world-class customer service and improve sales turnover.

Qualifications

• Minimum 2 years Buying / Parts Sourcing experience in a retail/trading environment.
• Formal schooling: Matric, Diploma in Buying/Sourcing is beneficial.
• Advanced computer literacy is required.

Responsibilities

• Capture customer orders via email, WhatsApp, or telephone.
• Source vehicle parts by cross-referencing customer quotes.
• Ensure on-time delivery of goods and customer orders.

Skills

Buying / Sourcing experience

Computer literacy

Bilingual (English, Afrikaans)

Education

Matric and Diploma in Buying/Sourcing/Procurement

Tools

ERP system

Job description

PROCESS BASIC EDUCATIONAL REQUIREMENTS

• Formal schooling / degree: Matric. Diploma specializing in Buying / Sourcing / Procurement will be beneficial.
• Experience: Minimum 2 years Buying / Parts Sourcing experience within a medium to large environment, preferably within an Automotive or Commercial (HCV) retail / trading environment where parts and components are sourced on a daily basis from a large network of local suppliers.
• Advanced computer literacy.
• Languages: English, Afrikaans.

JOB OBJECTIVES

• To ensure that all customers' orders received are % fulfilled by sourcing all product from local suppliers.
• To ensure on-time delivery from all suppliers and on-time delivery of the customer's order via own drivers or network of couriers.
• Improve sales turnover and profitability.
• Actively collaborate with all support functions in the business, Finance, Procurement, Product Management, Operations and Marketing to achieve the above objectives.

MAIN TASKS / RESPONSIBILITIES

Capturing of customer order

• Receive customer order via email, WhatsApp or telephone.
• Capture quote on the company ERP system.
• Once quote is approved the Sales Order is created on the ERP system and released.

Sourcing of product

• Cross reference requested vehicle parts on customer quote to vehicle database and then suppliers catalogues / database.
• Once correct part is identified, contact suppliers and confirm price and availability.
• Add markup and quote customer.
• Once quote accepted by customer, create purchase orders on company ERP and send to suppliers.
• Expedite the delivery of the goods from supplier to warehouse within agreed timelines of the supplier.
• Receive the goods and submit document pack to Finance for processing.

Fulfillment of customer order and invoicing

• Ensure all products from different suppliers are received within timelines of customer order.
• Once all goods received on customer order, the goods are picked, packed, invoiced and shipped.
• Liaise with driver or courier to ensure on-time delivery to customer.

Reverse logistics and incorrect supply

• Receive query from customer and capture SRO (sales return order) on company ERP.
• Investigate the query and incorrect part.
• Contact supplier and obtain an authorization to return the part.
• Create a RTS (return to supplier) document on ERP system.
• Liaise with logistics to collect the incorrect part and deliver to supplier with RTS document.
• Submit supplier credit note to finance for processing.

Customer Service

• Monitor service levels.
• Operate within set standards.
• Ensure worldclass customer service.