Solutions Engineer

First Point Group; Gauteng; Remote; ZAR 600 000 - 750 000; Full time

Job summary

A fast-growing SaaS company in South Africa seeks a Solutions Engineer to enhance customer success by connecting product, sales, and engineering teams. Your role will involve delivering tailored demos, managing complex implementations, and ensuring customer satisfaction. The ideal candidate has strong QA knowledge, customer-facing experience, and a minimum of 3 years in a related field.

Qualifications

• Strong understanding of QA processes and Test Management Systems.
• Hands-on experience with APIs and cloud deployments.
• Proven ability to explain technical concepts to non-technical audiences.

Responsibilities

• Partner with Account Executives to understand customer needs.
• Manage customer onboarding and complex data migrations.
• Address security and compliance queries.

Skills

Understanding of QA processes

APIs and CI/CD integrations

Excellent communication

Education

3+ years in solutions engineering or QA automation

Tools

Cloud deployments

Job description

Solutions Engineer – MUST be based in South Africa

We're partnering with a fast‑growing SaaS company building an innovative testing and quality management platform that helps engineering and QA teams streamline processes, integrate seamlessly with modern toolchains, and accelerate product releases.

They're looking for a versatile Solutions and Implementation Engineer to play a pivotal role in connecting product, sales, and customer success — driving adoption, solving complex challenges, and ensuring smooth customer experiences from pre‑sales through post‑implementation.

If you're passionate about technology, customer success, and solving real‑world engineering challenges, this is an excellent opportunity to join a team shaping the future of software testing and quality automation.

What You'll Do

• Partner with Account Executives to understand customer pain points and business goals.
• Deliver tailored product demos that align with client use cases.
• Manage Proof‑of‑Concept (POC) implementations, from data setup to success validation.
• Contribute to RFP / RFI responses, providing technical insights and scalability assessments.
• Independently complete customer security questionnaires.

Implementation & Onboarding

• Own the full customer onboarding process, from scoping integrations to managing complex data migrations.
• Lead deployments and configurations, ensuring successful rollouts and smooth user adoption.
• Develop implementation playbooks, timelines, and success criteria.
• Deliver workshops and technical training for QA teams, developers, and administrators.
• Act as the technical escalation point during implementation and integration phases.

Technical Delivery

• Address security and compliance queries confidently (GDPR, SOC 2, ISO).
• Create and maintain clear, reusable technical documentation and integration guides.
• Bridge communication between customers and internal teams, relaying actionable product feedback.
• Work closely with Sales, Product, and Customer Success to ensure smooth client lifecycles.
• Identify upsell and cross‑sell opportunities based on usage insights.
• Monitor adoption metrics and recommend optimization strategies.

What You'll Bring

Technical Expertise

• Strong understanding of QA processes and Test Management Systems (TMS).
• Hands‑on experience with APIs, CI / CD integrations, and cloud deployments.
• Familiarity with information security frameworks and compliance standards.

Customer‑Facing Experience

• Proven ability to explain technical concepts clearly to non‑technical audiences.
• Excellent communication and presentation skills.
• Experience managing multiple customer implementations simultaneously.

Professional Background

• 3+ years in solutions engineering, implementation, or technical account management in a SaaS environment.
• Alternatively, 3+ years in QA automation or engineering with customer‑facing exposure.
• Experience across full customer lifecycle — from onboarding through renewal.
• Cloud certifications (AWS, GCP, or Azure) are advantageous.

Why This Role?

• Be part of a global, remote‑first SaaS company at the forefront of software quality innovation.
• Work directly with enterprise clients and cutting‑edge engineering teams.
• Shape customer success strategy and influence product development.
• Enjoy autonomy, ownership, and the opportunity to grow within a scaling organization.