Solution Delivery Manager

Trustonic; Gauteng; Remote; ZAR 700 000 - 1 000 000; Full time

Job summary

A leading technology company is looking for a Solution Delivery Manager in South Africa. In this role, you'll be responsible for overseeing the successful delivery of solutions, managing client expectations, and collaborating with various teams. Ideal candidates will have experience in project management, strong communication skills, and a customer-centric approach. The company offers full-time remote work options.

Qualifications

• Experience in a lead solution delivery or project management role, ideally in mobile semiconductor or internet security.
• Customer-facing experience in planning and executing complex rollouts.
• Successful track record in System Integration and SaaS delivery.

Responsibilities

• Drive project planning, scope, objectives, tasks, and deadlines.
• Manage client expectations and the execution of delivery activities.
• Ensure accurate reporting in accordance with the Trustonic framework.

Skills

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Education

Bachelor's degree or relevant experience

Tools

Wrike

Microsoft Office tools

JIRA

Job description

Reporting to the VP Solution Delivery we are looking for a Solution Delivery Manager to join the team in South Africa.

You will be responsible for the successful commercial delivery within territory related to our product lines.

A bit about the team and what you'll deliver

The Solutions Delivery Team is at the heart of the business customer centric and accountable for the initial customer on-boarding through to the commercial delivery (in-life) of our product lines.

As the Solution Delivery Manager you will also have close interaction with the customer sales product engineering QA architecture PMO legal finance and senior management teams.

As the Solution Delivery Manager your areas of responsibility will include :

Initiating & Planning

• Project kick-off & governance definition.
• Resource mapping requirements (internal and external) and planning to execute the delivery activities.
• Project planning : define and document project scope objectives tasks prioritization ownership deliverables deadlines and success criteria.
• Test strategy definition.
• Develop a joint project communication plan with the Customer.

Execution & Delivery

• Effectively manage client expectations (timelines resources feasibility roadmap).
• Drive the detailed and high-level project schedules and plans.
• Solution configuration and testing with all the stakeholders involved in the project.
• Operationally manage and coordinate internal and external resource availability.
• Liaise with sales product managers legal PMO engineering and support to translate and execute customers roadmap and requirements into change requests training and support collateral and in-life support set up.
• Ensure plan accuracy through rollout and manage the associated risks.

Track Time to Value.

• Responsible for successful solution delivery and handover to In-life management.

Reporting throughout the whole delivery phase

• With Customers: Maintain a joint project communication plan in order to drive execution.
• Trustonic internal: Maintain an accurate record of the latest activities progress / risks / delays within the Trustonic reporting framework.

Who you are...

• Previous experience in a lead solution delivery / project management role ideally in the mobile semiconductor or internet security industry.
• Demonstrable customer facing experience planning for and executing multiple complex customer rollouts and can do so using a limited number of resources.
• Successful track record in delivery activities within a System Integration and SaaS business environment.
• Familiar with complex technologies landscapes and security software.
• Awareness of security software.
• Knowledge of software development lifecycle.
• Knowledge of PRINCE 2 / PMBOK / Six Sigma.
• Wrike or similar project management tools.
• Microsoft Office tools.
• JIRA.

What makes you you...

• Strong interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience.
• Ability to problem-solve any challenge with creativity organization and patience.
• Strong influencing skills and negotiation / mediation skills.
• Ability to motivate and drive focus for internal / external people not under direct reporting.
• Empathy and customer centricity.
• High degree of natural ability to be organised and organise others.
• Strong ability to multitask and thrive in a timeline-driven environment.
• Proactive mindset and inquisitive.
• Capability to look at the big picture and quickly identify levers and challenges.
• Tenacity with a problem-solving approach.
• Ability to thrive in a dynamic constantly evolving small team environment.
• Prepared to invest whatever effort is required to get the job done.
• Good creative intelligence.
• Organized rigorous and autonomous.
• Curious.

Qualifications

• Bachelors degree and / or relevant experience.

Additional Information

• Remote Work : Yes
• Employment Type : Full-time
• Key Skills : Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting
• Experience : years
• Vacancy : 1

Equal Employment Opportunity

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower engage enable and value differences between people including; different races ethnicities genders ages religions disabilities and sexual orientations with differences in education backgrounds skill sets experiences and knowledge.